-
Customer Operations Associate
há 1 semana
Orange Rio de Janeiro, Brasil**votre rôle**: · Accountable for establishing and maintaining a satisfactory long-term relationship with customer, managing customer expectations, and contributing to full-cycle customer satisfaction feedback. The role requires taking ownership of Service Management Activities ( ...
-
Program Operations Associate
há 3 dias
Climate Policy Initiative Rio de Janeiro, BrasilAbout CPI · Climate Policy Initiative (CPI) works to improve the most important energy and land use policies around the world, with a particular focus on finance. CPI supports decision makers through in-depth analysis on what works and what does not. CPI works in places that prov ...
-
Climate Policy Initiative Rio de Janeiro, Brasil**About CPI** · CPI is an analysis and advisory organization with deep expertise in finance and policy. Our mission is to help governments, businesses, and financial institutions drive economic growth while addressing climate change. CPI has five offices around the world in Brazi ...
-
Global Customer Operations Associate
há 5 dias
Intelsat Rio de Janeiro, Brasil**What you will do** · - Support customer calls and requests in Portuguese, English and Spanish · - Must exhibit sense of urgency to complete customer requests in a timely manner and engage internal support teams to take over troubleshooting in the event of a customer impacting i ...
-
Global Customer Operations Associate
há 2 semanas
Intelsat Rio de Janeiro, Brasil Tempo integralWhat you will do · Support customer calls and requests in Portuguese, English and Spanish · Able to successfully learn and navigate Web based applications and tools for use in managing customer accounts. This will include Peak and Poles OU Accesses and services for customers wit ...
-
Analista Microsoft Sentinel Csirt
há 1 semana
ASPER TECNOLOGIA LTDA Rio de Janeiro, BrasilVaga aberta para as seguintes localidades: · **SP-** Faria Lima · **RJ- **Barra da Tijuca · **BSB-** Lago Sul · **SC-** Saco Grande · - **Jornada Presencial/hibrida** · Experiência em realizar o monitoramento de eventos de segurança. · Experiência em executar triagem e tratativa ...
-
Analista de Gerenciamento para Segurança da
há 1 semana
TIVIT Rio de Janeiro, BrasilSobre a TIVIT | Seu futuro, nosso desafio · A TIVIT é uma multinacional brasileira e one-stop-shop de tecnologia, presente no mercado há 20 anos e com operação em dez países da América Latina. Por meio de quatro unidades de negócios: Digital Business, Cloud Solutions, CyberSecuri ...
-
Analista de Segurança de Dados
há 6 dias
TIVIT Rio de Janeiro, Brasil**Sobre a** **TIVIT** **|** **Seu futuro, nosso desafio** · A **TIVIT** é uma multinacional brasileira e one-stop-shop de tecnologia, presente no mercado há 20 anos e com operação em dez países da América Latina. Por meio de quatro unidades de negócios**:Digital Business**, **Clo ...
-
Operador de Caldeira e Utilidades
há 1 semana
MODEC Rio de Janeiro, BrasilResponsável pela execução da operação e manutenção de todas as máquinas/equipamentos auxiliares da unidade offshore conectados com as operações dos sistemas da sala de máquinas, a fim de manter um alto padrão de manutenção e operação, para que sejam realizados com eficiência técn ...
-
Operador de Caldeira e Utilidades
há 1 semana
MODEC Rio de Janeiro, BrasilResponsável pela execução da operação e manutenção de todas as máquinas/equipamentos auxiliares da unidade offshore conectados com as operações dos sistemas da sala de máquinas, a fim de manter um alto padrão de manutenção e operação, para que sejam realizados com eficiência técn ...
-
Managed Services Fulfillment Associate
há 2 semanas
Equinix Rio de Janeiro, Brasil**Who are we?** · Equinix is the world's digital infrastructure company, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organiza ...
-
Patient Safety Project Manager
há 2 semanas
Labcorp Cidade Jardim, BrasilAs a leading global contract research organization (CRO) with a passion for scientific rigor and decades of clinical development experience, Fortrea provides pharmaceutical, biotechnology, and medical device customers a wide range of clinical development, patient access and techn ...
-
External Affairs Manager
há 2 semanas
bp Rio de Janeiro, Brasil**Job Profile Summary** · - At bp, we're reimagining energy for people and our planet. We provide heat, light and mobility to customers worldwide. We're fundamentally transforming what we do with operations working across almost every part of the energy system, we're leading the ...
-
Whs Site Manager
há 1 semana
Amzn Servicos de Varejo do Bra Rio De Janeiro, BrasilBachelor's degree completed; · - Experience in WHS programs in manufacturing, production, or service operations; · - Knowledge of Brazilian Regulations and Technical Standards; · - Experience designing and implementing WHS policy, processes and procedural documentation; · - Exper ...
-
Sales Administrator
há 6 dias
Orange Rio de Janeiro, Brasil**key accountabilities · **customer engagement and support**: · - Accountable to drive Organic growth upselling activitie (organic Growth is defined as "Commercial moves, adds and changes for an existing customer, covered by a signed contract and that does not require negotiation ...
-
Sales Administrator
há 1 semana
Orange Rio de Janeiro, Brasil**votre rôle**: · **key accountabilities · **customer engagement and support**: · - Accountable to drive Organic growth upselling activitie (organic Growth is defined as "Commercial moves, adds and changes for an existing customer, covered by a signed contract and that does not r ...
-
Assoc Process Control/compl Mgr
há 1 semana
Labcorp Cidade Jardim, Brasil**Main activities** · - Oversee audit/inspection readiness and participate in audits from client and inspections from regulatory authorities. · - Liaise with QA and regulatory in development of CAPA actions for CQIs and audit/inspection findings · - Contribute and oversee impleme ...
-
Coa Operational Manager
há 1 semana
Orange Rio de Janeiro, Brasil**votre rôle**: · - Manage team of customer operations associates (COAs) · - Manage day-to-day operational tasks · - Single point of contact for all operational requirements and all escalations within the scope of COAs/service management · - Manage and improve the effectiveness a ...
-
Project Contracts Specialist
há 1 semana
TotalEnergies Rio de Janeiro, Brasil**Pays** · Brésil · **Lieu** · Brazil · **Lieu de travail** · RIO DE JANEIRO-RIO METROPOLITAN CTR(BRA) · **Domaine** · Projets Industriels, Stratégie Economie Business · **Type de contrat** · CDI · **Expérience** · Minimum 10 ans · - C&P Competencies: · - Advanced Contracts and P ...
-
Balenciaga Sales Associate Rio de Janeiro Village
há 2 semanas
Groupe Kering Rio de Janeiro, BrasilSummary · We are currently seeking a Sales Associate who will report to the Store Director. · YOUR OPPORTUNITY · The Balenciaga Sales Associate is responsible for providing our customers with top quality service by meeting their individual needs and expectations. This person will ...
Customer Operations Associate - Petrópolis, Brasil - Orange Business Services
Descrição
about the role
Accountable for establishing and maintaining a satisfactory long-term relationship with customer, managing customer expectations, and contributing to full-cycle customer satisfaction feedback. The role requires taking ownership of Service Management Activities (covering Availability Management, Change Management, Configuration Management, Incident Management and Service Level Management) for certain specific services while in run phase (specific services – as globally agreed).
about you
Knowledge and abilities:
Excellent customer service skills
Good leadership skills
Ability to build relationships with peers ,stakeholders and the management
Excellent interpersonal skills
Good time management, organizational and communication skills
Ability to work under pressure and deal with multiple tasks concurrently
Proactive, self-motivated
Problem solving skills
Matrix Management
Excellent knowledge of Service Management tools / processes
Education, qualifications, and certifications:
Degree / Diploma Holders with good Telecom / and IT infrastructure (Sever / Cloud / Security etc)
ITIL desired
Excellent verbal & written communication skills in English and Spanish
Knowledge in Excel
additional information
The benefits of being Orange
Orange Business Services was certified as one of the best companies to work by the Great Place to Work Institute from 2012 to 2015. Since 2016, Orange has been awarded as the Top Employer Brazil. The comprehensive independent research revealed that the Company provides excellent employee conditions, nurtures and develops talent throughout all levels of the organization and has demonstrated its leadership status in the HR environment, always striving to optimize its employment practices and to develop its employees.
Because Orange Business Services hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:
meal allowance
transportation allowance
life insurance
medical plan
dental plan
birth benefit
contract
Regular
