Customer Experience Advocate - Salvador - beBeeOnboarder

Título do emprego: Customer Onboarding Specialist

Descrição

Job Description

We are seeking a high-performing Onboarding Specialist to join our Customer Success team.

You will be responsible for owning the customer's first 30-45 days, setting the tone for the relationship, building confidence and ensuring customers are ready quickly and correctly. This role defines the customer's first impression of our platform and has clear growth potential within a fast-scaling SaaS company.

About Us:

• We provide an AI-powered communications platform that powers tens of millions of text and voice conversations every month.

Your Responsibilities

1. Lead and follow up on all 1-1 or group onboarding sessions via phone, video, text, email using our own tech stack
Guide customers through initial setup configuration and first live campaigns Establish clear expectations for SMS performance compliance best practices Reinforce Smarter Contact value proposition positioning differentiators Ensure customers reach defined activation milestones within the onboarding window Proactively identify confusion friction risk during onboarding escalate resolve Document outcomes next steps handoff notes clearly in CRM Partner closely with Sales Marketing CX ensure clean transition post-onboarding Work minimum hours week Eastern Standard Time later Monday Friday