Technical Analyst Support - São Paulo, Brasil - Ll Oefentherapie

Descrição

Position is for a Functional Support Analyst with a technical background in Finance Fusion Cloud and responsible for providing excellence in customer service support, track-incidence, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases.

The focus of this position is to provide Customer Service on a technical and functional level and to ultimately drive complete and total resolution of each service incident.

The key skills put to use on a daily basis are - high level of techno-functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise.

Work directly with Customers forAdvising on complex use of Oracle productsResolving highly complex and mission-critical issuesManage highly complex and critical customer issuesServe as Situation Manager on highly sensitive issuesConsult with Management in directing resolution of critical Customer situationsKnowledge gain and sharing - achieve knowledge transfer with teammates through Development and delivery of formal team training sessionsFormal mentoring for promoting the technical and professional development of othersCreation/review of Knowledge ArticlesQualifications: Depth knowledge of functional domains such as: General Ledger, Fixed Assets, Cash Management and Forecasting, Budgeting, Intercompany Accounting, Encumbrance Accounting, Subledger Accounting SLA, Treasury Management, Tax Management, EB Tax, Financial Consolidation, Cost Management, and others (Localizations).

Others Exhibit effective analytical skills & organizational skillsGood command over spoken & written EnglishInteract directly with customers and follows through on all assignments and takes ownership of customer issuesSeeks innovative ways to improve the process of delivering solutions to customersStrong written and verbal English communication skills; multi-lingual a plusStrong learning orientation so you keep abreast of the emerging business models/processes, applications product solutions, product features, technology features – and use this learning to deliver value to customers on a daily basis.