Desktop Support Lead - Sorocaba - Tata Consultancy Services

    Tata Consultancy Services
    Tata Consultancy Services Sorocaba

    há 2 dias

    Tecnologia / Internet
    Descrição

    Come to one of the biggest IT Services companies in the world Here you can transform your career

    Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment.

    We are looking for Desktop Support Lead who wants to learn and transform his career.

    In this role you will: (responsibilities):

    • The follow-up and support of the Desktop /Laptop and Mobile Devices
    • Stock and asset management.
    • Providing 2nd line IT support for all our internal departments.
    • Provide guidance, assistance and follow-up on client questions, problems or troubleshooting (hardware and software)
    • Installing and configuring PC's and peripherals on request
    • Maintaining and improving the customer service and availability
    • Developing and maintaining documentation for all ICT support related subjects and producing reports as and when required
    • Providing onsite support during events
    • Providing trainings / demo's when needed

    Mandatory Skills

    • Advance English/Spanish.
    • Should manage a team
    • Experience in pc and/or mobile telephony support
    • Should have good knowledge on Network and Server Administration
    • Hands on Experience on mounting and unmounting the devices
    • Should have good knowledge of Windows OS (Windows 10) & MS Office
    • Should have good knowledge of hardware (HP, DELL, Lenovo)
    • Excellent customer service, interpersonal, communication and team collaboration skills
    • Having excellent administrative skills is key for the job (punctual and meticulous)
    • Quick learner, punctual & interested in the progress of IT

    What can you expect from us?


    • Professional development and constant evolution of your skills, always in line with your interests.


    • Opportunities to work outside Brazil


    • A collaborative, diverse and innovative environment that encourages teamwork.

    What do we offer?

    TCS Benefits – Brazil:

    Health insurance

    Dental Plan

    Life insurance

    Transportation vouchers

    Meal/Food Voucher

    Childcare assistance

    Gympass

    TCS Cares – free 0800 that provides psychological assistance (24 hrs/day), legal, social and financial assistance to associates

    Partnership with SESC

    Reimbursement of Certifications

    Free TCS Learning Portal – Online courses and live training

    International experience opportunity

    Discount Partnership with Universities and Language Schools

    Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire

    TCS Gems – Recognition for performance

    Xcelerate – Free Mentoring Career Platform

    At TATA Consultancy Services we promote an inclusive culture, we always work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All our opportunities are based on these principles. We think of different actions of inclusion and social responsibility, in order to build a TCS that respects individuality. Come to be a TCSer

    #Buildingonbelief


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