- Maintain account information to accurately perform customer payment activities.
- Direct follow-up discussions with customers on contracting activities including past due balances and unconfirmed contracts.
- Problem solve customer complaints and payment issues, ensuring timely resolution, active engagement with customers and internal team members to prevent future issues.
- Perform outbound calls to customers creating awareness of new product initiatives, following up on business transactions and highlighting opportunities for a better customer experience through digital platforms.
- Provide Cargill's customers with direct customer service call support by answering basic market and risk management product questions, customer specific account and contract related questions and supporting customer interactions with our digital platforms.
- Participate in customer planning meetings with our sales team in an effort to bring forward account management items and coordinate the customer follow through.
- Perform compliance and monitoring functions, as the need arises, related to payments and contracts
- Handle complex clerical, administrative, technical or customer support issues under minimal supervision, while escalating only the most complex issues to appropriate staff.
- Other duties as assigned
- Ensino Superior (cursando ou concluído)
- Capacidade de criar soluções exclusivas para problemas complexos
- Capacidade de manter uma atitude positiva em situações desafiadoras
- Capacidade confirmada de executar de forma oportuna, precisa e consistente processos e procedimentos complexos e detalhados
- Outras qualificações mínimas podem ser aplicadas
- Conhecimento intermediário da ferramenta EXCEL
Analista Suporte ao Cliente - Passo Fundo, Brasil - Cargill
Descrição
Want to build a stronger, more sustainable future and cultivate your career? Join Cargill's global team of 160,000 employees who are committed to safe, responsible and sustainable ways to nourish the world. This position is in Cargill's agricultural supply chain business, where we seamlessly connect farming customers with food, feed and industry.
Job Purpose and Impact
The Customer Solutions and Services Associate III will engage with customers and internal team members to ensure we providing outstanding customer service from contract entry through final payment for product deliveries. In this role, you will coordinate customer account activities with the company, highlight business opportunities for the customer to increase their profitability and be responsible for key compliance controls related to the customer contract and payment.
Key Accountabilities
Qualifications
At Cargill, everyone matters and everyone counts. Cargill is committed to creating and sustaining an inclusive and diverse work environment where all employees are treated with dignity and respect. As such and in alignment with our Guiding Principles, Cargill's long-standing equal employment opportunity policy prohibits discrimination and harassment against any employee or applicant based on race, ethnicity, color, religion, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, age, disability, pregnancy, genetic information, status, family status, citizenship status, veteran status, military status, union affiliation, or any other status protected by law. Cargill also complies with all applicable national and local laws and regulations pertaining to non-discrimination and employment