Estagiário De Ti - Osasco, Brasil - Danfoss

Descrição

Job ResponsibilitiesResponsibilities for this position include, but are not limited to, the following. Receive, register and work on user requisitions by Phone, Email and other channels acting as first line of support. Work and follow-up on Incidents, Service Requests, Problems and other tasks that may be assigned. Advise, guide and/or instruct users in the usage of products, systems and technology (software & hardware).

Ensure proper escalation and handover of cases from first line to the correct expert (second and third lines of support).

Identify errors and use root cause analysis to deliver high quality IT solutions, create high quality documentation of systems, processes, and error resolutions.

Ensure compliance with security policies as described in Danfoss Corporate Standards as related to PC clients, and other Danfoss IT systems and report any breaches to Danfoss Security.

Background & SkillsAt Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making.

When you consider this job posting, do you feel like your profile is not a perfect match? Numerous studies have found that women and people of color are more likely to apply only when they meet all requirements listed in the job posting.

Even if you do not check all the boxes, we encourage you to apply anyway.

We are curious to find out how you can bring new insights to the role or to Danfoss as an organization.

The ideal candidate possesses these skills. Studying higher education in Information Systems, Computer Science/Engineering. Office and Windows packages knowledge domain. Advanced English.