software application support professional - Santana de Parnaíba - beBeesoftwareSupport

    beBeesoftwareSupport
    beBeesoftwareSupport Santana de Parnaíba

    há 1 dia

    Título do emprego: Technical Support Consultant L3

    Descrição

    Job Title: Technical Support Consultant L3


    We are seeking an exceptional professional to join our team as a remote, full-time Technical Support Consultant with 3-5 years of software support experience. As a key member of our client operations team, you will play a vital role in ensuring the highest level of customer satisfaction and software quality.



    About the Role:


    • Deliver Level 3 customer support for industry-leading software products;

    • Triage reported end-user incidents;

    • Work technical issues and support direct client feedback loop process;

    • Bolster customer retention through timely incident resolution;

    • Prioritize complex incident queue management.

    • The ideal candidate should be able to demonstrate strong problem-solving skills, excellent communication abilities, and adaptability in fast-paced environments. Proficiency in MS Office Suite is expected, along with intermediate SQL skills. Self-starters with an innate passion for delivering world-class service are highly desired candidates.
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