Team Leader - San Salvador Centro
há 1 mês
Job summary
The Team Leader is responsible for providing oversight of the day-to-day operations of assigned customer program(s) during a designated shift.- Manage a team of Customer Service Representatives (CSRs) to achieve or exceed goals and key performance indicators by ongoing coaching and mentoring.
- Ensure that CSRs are informed and trained on product and system updates necessary to perform their tasks effectively.
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