Group Operations Manager - São Leopoldo
há 1 semana

Job summary
Lead the BackOffice Teams (Wintel, Network, Security, DBA, Backup and others) Ensure that SLA will be followed; Ensure that all teams will follow the process; Participate in meetings with the client; Management Risk, Management people and values Help to resolve tickets (incidents requests problems) changes and manage SLA Prepare and submit status reports (internally and to the customer when necessary) to minimize exposure and risk avoid escalations.
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