- Engage with callers in a professional and enthusiastic manner, representing HBX Group with excellence.
- Provide accurate and helpful information in response to client inquiries.
- Document all call activity clearly and accurately in the Back Office system.
- Respond promptly and precisely to online and email requests.
- Monitor and manage bookings, including reservations, special requests, amendments, and cancellations.
- Escalate issues appropriately, following Contact Center protocols.
- Maintain high standards of service quality and professionalism.
- Meet established Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
- Adhere to all company policies and procedures.
- Follow assigned schedules and adapt to changes based on call volume.
Contact Center Executive - Rondonópolis - HBX Group
Descrição
About Us
HBX Group is the world's leading technology partner, connecting and empowering the world of travel. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. Our people, Team HBX Group, are the beating heart of the company who we encourage to 'move fast, dream big and make the difference' every day.
Contact Center Executive Role Overview
The primary responsibility of this role is to assist clients—including tour operators, travel agencies, and end customers—with their inquiries, liaise with suppliers, and manage bookings in alignment with the standards and procedures of the Operations Department. The goal is to address client needs efficiently and effectively.