We are seeking a highly organized and customer-focused professional to join our team as a Guest Services Coordinator.
Key Responsibilities:
Act as the primary point of contact for guests throughout their temporary accommodation stay, ensuring seamless communication and resolving any issues promptly and professionally.
guests reported maintenance service issues Process client extension requests accurately efficiently deliver high level customer service attention detail (requirements)
Manage resolve guest-reported maintenance and service issues by maintaining accurate records internal systems Participate out-of-hours emergency phone rota urgent guest matters effectively communicate clearly empathetically via phone email with guests internal teams Work collaboratively manage responsibilities independently remote setting Requirements Previous experience guest services relocation corporate housing hotel/hospitality related customer service role desirable Ability remain calm solution-focused fast-paced environment Excellent written verbal communication skills English Strong IT proficiency Microsoft Word Excel Professional committed approach high-quality customer support High organized self-motivated comfortable working remotely
