Infrastructure Analyst - Belo Horizonte - Tata Consultancy Services

Descrição

Tata Consultancy Services (TCS) is one of the world's largest IT services companies.

We offer a career transformation platform where individuals can grow and develop their skills.

Why TCS?

We believe that people make a difference, which is why we foster a culture of unlimited learning and opportunities for growth and development.

The ideal scenario is to expand ideas using the right tools and contribute to our success in a collaborative environment.

About the Role

We are seeking an Infrastructure Analyst who wants to learn and transform their career.

In this role, you will be responsible for supporting service levels and availability of the networking infrastructure, preferably Cisco.

You will perform operation, configuration, and support activities for Citrix Systems platform components, including XenApp and XenDesktop platforms, NetScaler computers, and other components.

Key Responsibilities:

• Support service levels and availability of the networking infrastructure, preferably Cisco.
• Perform operation, configuration, and support activities for Citrix Systems platform components, including XenApp and XenDesktop platforms, NetScaler computers, and other components.
• Create/ Edit medium and high critical configuration scripts for new environments/troubleshooting/remediation scenarios.
• Experience with management of local area networks (wired/wireless) for over 2000 virtual/physical devices and extended datacenter supporting critical business environments.
• Cisco CCNA Certification Experience for configuration, troubleshooting, testing, IMAC for access/border/core network for Cisco/HP Family.
• Familiarity with Palo Alto firewalls, SASE, and knowledge of NSX/Virtualization network, Active Directory/RADIUS/802.1x/MFA authentication.
• Palo Alto VPN Server/Windows Jump Server configuration.
• Capacity/Performance analysis (CPU, Mem, throughput ports).

Preferred Qualifications:

• Knowledge of Fortinet/Huawei for network (LAN/WLAN) and security devices.
• Experience with MS Windows OS, O365 E1/E3/E5, AD, Single/MFA.
• Experience in EndUser support in record, diagnose, and solve problems in the scope of microcomputing, hardware, operating systems, telephony, videoconferencing, web conferencing, audio conferencing, and related areas.
• Ability to clarify doubts and guide users regarding the use, availability, installation, and configuration of software, applications, information systems (both those in the market and those developed internally), equipment, standards, and procedures on the technological environment of the Customer and its use.
• Identify and immediately report to the Level 2 Service Supervisor critical problems that have significant impacts on the technological environment of Customer, exceptional situations, and other situations beyond its control or jurisdiction.
• Perform analysis of the hardware requirements for software installation.
• Test functionalities of new equipment, components, or peripherals, and prepare configuration and user guides or manuals.
• Reinstall the default image on workstations or notebooks, including the process of backing up users' data.
• Act in the execution of activities of the asset management process in Customer locations where there are no asset technicians allocated, at times when the Asset Management service is not available or whenever required by supervision.

We offer:

• A competitive salary range: $65,000 - $90,000 per year.
• Benefits package including health insurance, dental plan, life insurance, transportation vouchers, meal/food voucher, childcare assistance, and gym membership.
• TCS Cares program providing psychological assistance, legal, social, and financial assistance to associates.
• Free certification reimbursement and online courses through the TCS Learning Portal.
• Opportunity for international experience and career advancement.

Tata Consultancy Services is an equal opportunity employer, committed to diversity and inclusion.

We encourage anyone interested to build a career in TCS to participate in our recruitment and selection process.