Customer Experience - Brazil, Brasil - Apple

Descrição

The people here at Apple don't just create products — they build the kind of wonder that's revolutionized entire industries.

It's the diversity of those people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts.

Join Apple, and help us leave the world better than we found it

We are looking for an Apple Customer Experience (ACE) Regional Manager who serves as the Apple business owner and 'influencer' across a number of carrier/retailer locations where sales consultants are deployed.

The Regional Manager is an Apple commissioned employee whose primary responsibility is to ensure key business targets are met across a territory.

You deliver results by developing and maintaining a team of dedicated performance-focused sales consultants, fostering relationships with store and territory managers

The role is responsible for growing sales at Carrier and Retail locations where sales staff are deployed.

In this field level job you will oversee store level activities and partner with territory managers in the region to drive the highest possible revenue targets.

You will provide guidance to staff on selling Apple solutions to all prospective and current customers and ensure Apple merchandising policies are being upheld.

Partner with store management and territory leaders to develop strong business relationships to support on-target revenue growth.

• Ensure that the highest levels of customer service, satisfaction, and integrity are delivered consistently.
• Lead all aspects of individual and team progress through goal setting and monitoring of measurable objectives; provide continuous feedback and recognition for effort and achievements
• Act as an ambassador of the Apple brand to retail/carrier staff and management, keeping them engaged and up to date on Apple's latest and greatest products
• Report regularly on business results and track competitive trends
• Monitor regional sales results and progress through weekly and monthly reports
• Provide clear and concise updates of sales, competition and regional events
• Inform Sales team, Channel Marketing team and Country Managers regarding pricing issues, promotions, etc.
• Build and maintain relationships through effective communication with all levels of the organization

Bachelor degree required. MBA preferred