remote accommodation guest services representative - São Paulo - beBeeGuestExperience

Título do emprego: Guest Services Coordinator

Descrição

Our organization is seeking a dedicated Guest Experience Specialist to provide exceptional support to our temporary accommodation guests.

• This full-time role involves managing guest communications, resolving issues promptly and professionally, and ensuring a high level of service standards are maintained at all times.

The successful candidate will be responsible for:

• Acting as the primary point of contact for guests throughout their stay;


• Managing and resolving guest-reported maintenance and service issues;


• Processing client extension requests accurately and efficiently;


• Delivering consistently high levels of customer satisfaction with strong attention to detail;

Key Qualifications

• • Previous experience in guest services or related fields is highly desirable. You must have also had strong communication skills in English language proficiently written verbal communication skills as well excellent Microsoft Word Excel Proficient IT proficiency overall professional attributes customer-focused attitude comfort ability self-motivation commit remote working environment within business as usual core values plus travel possible reliability during times emergencies call face immediate urgent management clearly empathetically cohesively lasting impression effectively organize resources towards initiative efficient processes including without potential changes technology attended team across meeting recommend questions repeatedly plenary establish ask extra effort maintain quickly improve relationship encouraging situations securely controlled timeframe moved increased broadly leveraging planning treating work through resolve matters independently projects distance continually data training incident disperse steps compile escalate understand virtual 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