L2 Support Engineer, Alpha (Remote) - 60,000/year USD - Rio de Janeiro
há 3 semanas

We bridge the divide between schools and educators through AI-enhanced support agents. Investigate complex issues, use AI to generate hypotheses, and accelerate resolution.
About Alpha School
We're transforming education with a bold approach that harnesses AI to accelerate learning and unleash student potential.
What You Will Be Doing
Investigate complex tickets escalated from AI systems,
Deploy human judgment where AI capabilities fall short,
Enhance the AI system by addressing those gaps.+
Troubleshooting Skills
+- Translating complex issues into simple terms.
About Alpha
+- We're transforming education with a bold approach that harnesses AI to accelerate learning and unleash student potential.
Descrição do trabalho
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