Analista de Suporte - Sao Paulo - IBM

    IBM
    IBM Sao Paulo

    há 20 horas

    R$6.500 - R$8.500 por ano *
    Descrição

    At IBM, we empower our employees to lead in a new era of technology and solve some of the world's most challenging problems. As an Analyst de Suporte, you will be part of the IBM Partner Support Desk team, which plays a crucial role in growing the Partner Ecosystem.

    Your Role and Responsibilities

    • Interact with the Americas Ecosystem team and Business Partners, providing support in Portuguese, Spanish, and English.
    • Lead discussions with the squad, Ecosystem team, Process Owners, and other Stakeholders to align process/procedures.
    • Demonstrate ownership, good communication skills, resilience, and adaptability to deal with pressure and demands.
    • Demonstrate Agile acquaintance.
    • Mandatory English skills to support NA Business Partners phone calls.

    Todos as nossas vagas são elegíveis para pessoas com deficiência ou reabilitadas.

    Required Technical and Professional Expertise

    • Communication skills - courage/clarity and assertiveness to express him/herself during calls or process discussions.
    • English - advanced level (will have to lead calls with North America partners).
    • Spanish - intermediate level.
    • Initiative and will to learn.
    • Complete Staff Working and organization.
    • Teamwork.
    • Attention to details.
    • Courage to express him/herself during calls or process discussions.

    Preferred Technical and Professional Expertise

    • Excel - intermediate level (knowledge to deal with basic formulas and how to pull specific data from a large universe).
    • Other Microsoft Office tools - basic level.
    • Queries - basic level (create and modify existing queries).
    * Essa faixa salarial é uma estimativa feita pela beBee
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