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    Global Product Support Specialist, Assays - Sao Paulo, Brasil - Danaher

    Danaher
    Danaher Sao Paulo, Brasil

    há 20 horas

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    Tempo integral
    Descrição
    At Cepheid:
    • Passionate about improving health care through fast, accurate diagnostic testing
    • Develop scalable solutions to solve complex health challenges
    • Work with a team that fosters career growth and development
    Join as Global Product Support Specialist, Assays:
    • Responsible for troubleshooting customer issues escalated to GPS
    • Analyze system and assay performance errors, driving to root cause
    • Collaborate with internal teams to resolve problems
    Key Responsibilities:
    • Responds to complaints with dedication to improving products or services
    • Collaborates with quality, marketing, R&D, and regional teams
    • Creates technical documents and tools for continuous improvement
    • Works with colleagues globally
    Requirements:
    • Degree in Life Science or related discipline
    • Experience in medical device technical support
    • Customer-centric and proactive attitude
    • Excellent collaboration and communication skills
    Preferred Qualifications:
    • Experience in preparing standard documents and SOPs
    • Knowledge of Salesforce CRM and Analytics
    • Certification or experience in clinical laboratory
    • Experience with statistical data processing tools
    Work Benefits at Cepheid:

    Cepheid provides a variety of comprehensive, competitive benefit programs that enhance our lives beyond work.

    Cepheid believes in designing a sustainable workforce with flexible and remote working arrangements for eligible roles. This position offers a remote work option from home.

    Danaher partners with customers globally to solve complex challenges in Life Sciences, Diagnostics, and Biotechnology, providing impactful and innovative solutions.

    Danaher values diversity in the workforce, workplace, and markets served, acknowledging the unique perspectives contributed by associates, customers, and shareholders.

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