Gerente de Inteligência Mercado - Sao Paulo, Brasil - PepsiCo

PepsiCo

Empresa verificada

Sao Paulo, Brasil

há 1 semana

Postado por:

Ana Silva

beBee Recruiter

Descrição

Overview:

We Are PepsiCo
Join PepsiCo and dare to transform We are the perfect place for curious people, thinkers and change agents.

From leadership to front lines, we're excited about the future and working together to make the world a better place.

Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our iconic brands consumed more than a billion times a day in more than 200 countries.

In Brazil since 1953, PepsiCo has recognized brands such as QUAKER, TODDY, TODDYNHO, ELMA CHIPS, RUFFLES, DORITOS, EQLIBRI, GATORADE, KERO COCO, H2OH, PEPSI among other.

A career at PepsiCo means working in a culture where all people are welcome. Here, you can dare to be you.

No matter who you are, where you're from, or who you love, you can always influence the people around you and make a positive impact in the world.

Know a little more:
PepsiCoJobs

Join PepsiCo, dare to transform.

Responsibilities:

The Opportunity

Analyse and approve product Artwotks to guarantee that the information to consumers are clear and the information about the Call Center is right.
Support and develop CR Team Brazil.
Support new and existing PepsiCo consumers and customers, helping to drive retention, increase member engagement, and maintain high levels of consumer satisfaction.
Ensure timely resolution of customer issues, working closely across PepsiCo Teams.
Develop a deep understanding of the consumer / customer ́s business to provide tailored solutions and advice.
Act as a consumer/customer advocate within the company, representing their feedback and needs to relevant teams.
Work closely with PepsiCo Departments to understand the business focus to provide new ideas using Call Center Data base.
Provide leadership and strategic direction for Insights Director and PepsiCo Departments regarding the information received by Call Center.
Create and execute a success plan that aligns with PepsiCo business objectives and maximizes the value that consumers and clients receive from our solutions (process and procedures).
Digitalized Consumer Relations services, such as whatsapp bot implementation.

Your Impact
As Gerente Inteligencia Mercado your scope would consist of:

Drive CR Vision into Insights, MKT, R&D, Quality / factories strategies.
Deliver detailed and accurate insights coordinating all available sources and reports to impact the company decision.
Provide weekly / monthly reports to PepsiCo Departments.
Support development of plans to new Call Center teams to new projects (ex. Sales Strategy, Sales, Social Media) to support the needs of the company.
Support the Call Center to critical cases / recalls.
Demonstrate the ability to crossfunctionally gather, analyze, and make recommendations that help drive a better service provided to consumer.
Develop strong working relationships with Insights, MKT, Quality/ factories, R&D and Sales areas to improve the business view of consumers and customers needs by influencing the next decisions.

Qualifications:

Who Are We Looking For?

Ability to lead strategic agendas.
Operates effectively in matrix relationships across organizational boundaries.
Strong analytical and insights skills including the ability to effectively utilize data from Call Center to drive decisions.
Consumer / Customer relations experience.
Strategic thinking skills ability to review complex data, pulling out key insights & translating into high level storylines & concise practical plans for execution, including strong analytical and Excel skills.
Strong results orientation, track record of hitting and exceeding targets.

What can you expect from us:

Opportunities to learn and develop every day through a wide range of programs.
Internal digital platforms that promote selflearning.
Development programs according to Leadership skills.
Specialized training according to the role.
Learning experiences with internal and external providers.
We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others.
Financial wellness programs that will help you reach your goals in all stages of life.
A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.
And because your family is also important to us, they can also enjoy benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others.

We are an equal opportunity employer and value diversity at our company.

We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We respect and value diversity as a work force and innovation for the organization.