Product Support - Porto Alegre, Brasil - SAP

SAP

Empresa verificada

Porto Alegre, Brasil

há 3 semanas

Postado por:

Ana Silva

beBee Recruiter

Descrição

We help the world run better

About the team

Do you want to face new challenges? Work as part of a team? Learn something new every day? Deal with diverse people and cultures? Develop your career? If your answer is YES, this position was made for you.

The primary responsibility is to assist our customers in resolving issues related to the implementation, deployment, functionality and usage of SAP Products.

What you will do:

Position title:
SAP Product Support - HCM Payroll Brazil

Location:
São Leopoldo, Rio Grande do Sul

In this role, you will:

Deliver a support service by performing root cause analysis, troubleshooting, and resolving support incidents reported by global customers
Analyze and report bugs to Development Support
Create and share technical knowledge with peers and customers
Monitor and act on critical support incidents
Ensure SLA adherence and 24x7 support
Participate in local/global projects
Develop your debug skills while troubleshooting support incidents

Who you are:

We're looking for someone who takes initiative, perseveres, and stay curious. You like working on meaningful innovative projects and are energized by lifelong learning.

Programming logic skills
Problem solving/analytical skills
Knowledge in ERP/payroll business processes and systems would be a benefit
Strong communication skills
Advanced/fluent in English language
Excellent customer focus
Flexible approach to work as part of a team

We build breakthroughs together

We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best.

At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.

We ultimately believe in unleashing all talent and creating a better and more equitable world.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.