Help Desk Support Technician - Sao Paulo, Brasil - Enghouse

Enghouse

Empresa verificada

Sao Paulo, Brasil

há 3 semanas

Postado por:

Ana Silva

beBee Recruiter

Descrição

Enghouse is looking for an entry-level IT professional to work from our Sao Paolo office as an
IT Help Desk Support Technician.

The Role:

In this role you will be responsible for recording, tracking, and documenting help desk requests, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.

When trends are spotted you will take the initiative to make recommendations to reduce support incidents and create smoother processes for our employees.

_This is a hybrid role_

Provide support for software updates, drivers, knowledge bases, and frequently asked questions
Installs and provides routine maintenance on end users' PCs/Laptops, printers, software and peripherals.
Troubleshoots equipment problems and place service calls with the appropriate maintenance vendors when necessary. Coordinates outside vendor support for desktop and laptop computers.
Assists with the orientation of new employees in appropriate IT procedures and/or helping them get started with the applicable computerized systems.

To be Successful in this role:

You possess a strong customer satisfaction attitude with the ability to train both inexperienced & experienced users in the use of technology will be key for this position.

The ability to effectively communicate both in writing and orally with all levels of internal users, including executive management, will make you a champion.

Solid working knowledge of the following will be your best asset:

Microsoft Windows operating system and Microsoft Office Suite.
Solid working knowledge working with PC/Laptop hardware
Operating system technical skills for Windows 10 desktop and above.
Bilingual in Portuguese and English

If this sounds like the position you will build your career off of, take a moment and apply

Enghouse is an equal opportunity employer.

Please submit your resume in English.