Relationship Support Unit Head Brazil - Sao Paulo, Brasil - Citi

Citi

Empresa verificada

Sao Paulo, Brasil

há 3 semanas

Postado por:

Ana Silva

beBee Recruiter

Descrição

The Relationship Suport Unit, RSU, provides our clients a seamless One-ICG fulfilment model to simplify interactions and documentary needs. The RSU Head for Brazil is accountable for the day to day management and end results of RSU Brazil. Leads and directs a team of 55+ professionals.

Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function.

Applies in-depth understanding of the business impact of technical contributions. Commercial awareness is a necessity. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Exercises control over resources, policy formulation and planning. Primarily affects a sub-function. Involved in short
- to medium-term planning of actions and resources for own area. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.

Responsibilities:

Manage RSU for Brazil
Implements processes and improvements that simplify the interaction of corporate clients with Citi.
Minimize time allocation to administrative tasks of Bankers and Product Managers.
Engages in higher level strategic planning with senior directors.
Develops senior level connections within the operations of the clients office.
Accountable for the end results of an area including budget, resources, policy formulation and planning.
Involved in short to mediumterm planning of actions and resources for own area.
Deals with complex and highly variable issues with substantial potential impact.
Avoids operational delays by proactively managing operational prerequisites preventing exceptions.
Applies comprehensive understanding of concepts and procedures within own area and basic knowledge of other areas to resolve issues that have impact beyond own area.
Evaluates subordinates' performance and makes recommendations for pay increases, hiring, terminations and other personnel actions.
Ensures essential procedures are followed and contributes to defining standards.
Demonstrates an indepth understanding of how own area integrates within the overall function to achieve objectives; requires a good understanding of the industry.
Provides evaluative judgment based on analysis of factual information in complicated, unique and dynamic situations; draws on diverse range of internal and external sources.

Qualifications:

10+ years relevant experience
Previous management experience and experience in service, cash management or operational process management required.
Excellent technical knowledge of Custody products and regional regulatory requirements, stay abreast of changes and synthesize information quickly
Experience developing and delivering operational strategies and strategic change programs in a fast paced, large global firm
Demonstrated experience leading people and developing effective and diverse teams across a regional footprint, delivering exceptional results.
Ability to establish and build trust with clients and senior leaders throughout the business, demonstrating advanced advisory and influencing skills to evaluate needs and develop solutions
Ability to work effectively and independently in situations requiring analytical, interpretive and problem solving techniques using impeccable integrity and judgment
Proven ability to lead cost saving initiatives and manage key operational risks
Excellent communication and organization skills and demonstrated ability to work under pressure and prioritize within tight deadlines

Education:

Bachelors/Univeristy degree, Master's degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Customer Service

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Job Family:

Institutional Client Management

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Time Type:

Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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