IT Analyst - Porto Alegre, Brasil - Marel

Marel

Empresa verificada

Porto Alegre, Brasil

há 1 semana

Postado por:

Ana Silva

beBee Recruiter

Descrição

Because of internal growth within our Innovation team, we are looking forward to meeting you as our new:

Local IT Support

About the job
Local Support provides first tier IT support and (mobile) and device management for the internal team members at Marel.

Main responsibilities:

Responsible for solving incidents and service requests in time and quality
Answers Topdesk calls and supports internal customers with their request/issue
Deliver input to drive problem management process
Prepare, configure and deploy client systems via SCCM, including the updates
Maintain the IT Asset rotation for decommissioned assets
Maintain system setup and deployment records as needed regarding system configuration
Taking turn as regional Dispatcher on rotating basis
Entering and maintaining IT Assets
Transfer customer data from one machine to the next
Preparing, configuring and deploying mobile devices including iPhones and iPads. If needed, support internal customer when there are issues with the mobile phone (android/ios)
Responsible for incidents, ensuring that they are resolved at higher tiers and will follow up with the user and/or document solutions
Ensure the customer is satisfied with the solution before closing the ticket
Answer all incoming calls in a timely manner
Review and update Service Desk documentation including knowledgebased articles, handouts or other information including participating in company presentations
Perform regimented items that are predefined and documented by upper tiers
Second line support; install printers, basic active directories (AD) changes, user account management
Perform consignment shifts, to guarantee availability of support

Requirements:

Intermediate vocational education (MBO) or associate Degree in Information Technology or 2 years equivalent experience required
Education, Knowledge, and Experience
Intermediate vocational education (MBO) or associate Degree in Information Technology or 2 years equivalent experience required
Basic knowledge of PC hardware, software and network troubleshooting skills required
Knowledge and experience with Topdesk
Knowledge and experience with Android and ios related multimedia devices
Proficient in windows 7/8/10
Strong discipline with asset management
Preferred: MCSE, A+/Net + or equivalent

We offer
Marel is ambitious and aims to improve its operational and financial performance continuously while targeting 12% average annual growth.

Our values Unity, Excellence and Innovation summarize what we stand for and represent our way of working.

We are united in our success; professional, but informal cooperation and teamwork across borders and disciplines to achieve the optimal result for the company as a whole.

Innovation is at the heart of what we do; we constantly ask you to challenge the status quo and help us to optimizing processes, systems and tools.

Excellence is what sets us apart; this position is ideally suited to really have an impact and contribute to the success of the company.

Marel is committed to be an Equal Opportunity Employer

Contact information
For more information about the position, you can contact Jessica Maso.

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