Residence Staff - Colombo, Brasil - Foreign & Commonwealth Office

Foreign & Commonwealth Office
Foreign & Commonwealth Office
Empresa verificada
Colombo, Brasil

há 2 semanas

Ana Silva

Postado por:

Ana Silva

beBee Recruiter
Descrição
Job Description (Roles and Responsibilities)


Main purpose of job:


British High Commissioner's Residence is looking for a talented and passionate Junior Butler, who is prepared and holds willingness to deliver exceptional and uninterrupted service whilst being part of the Residence team.

You will be part of a 5-person team on regular days which might increase during events.


You are expected to have a real pride for what you do, with the ability to build rapport with the service receivers (High Commissioner and his/her family, Residence guests) and the fellow team members.

We expect a warm and welcoming personality, with standards of professionalism.

You will be part of the Residence team, responsible for serving all meals during private and official gatherings, indoors/outdoors, extend sit down pre-plated service, silver service, buffet setup, clearance, setup, dismantling setup, housekeeping, luggage handling, aesthetic setting etc.

More mentioned in the roles and responsibilities section.


Roles and responsibilities: 25%

  • Implement the necessary changes to ensure operational and service compliance.
  • Identify operational weakness and opportunities for betterment in the quality of products and services.
  • Take rounds carrying an eye for detail to identify general mechanical/engineering related glitch. Report further to the Butler/Residence Manager.
  • Conduct biannual inventory of cellar, crockery, cutlery, glassware, silverware, artwork, furniture etc. in cooperation with the Butler.
  • Spot check event room, guest room for setup.

Roles and responsibilities: 30%

  • Setting up, providing service and clearance during cocktail events, tea, breakfast, lunch, dinner, bar service in collaboration with the Butler.
  • Perform closing duties after the event /meal is over.
  • Washing, cleaning all tableware etc.
  • Keep silver and other items (door handles, lamp stands etc.) polished and clean.
  • Prepare for and support the delivery of events at the Residence and outside events in Official capacity.

Roles and responsibilities: 15%

  • Provide appropriate domestic support to the High Commissioner as the Residence's Junior
  • Butler.

Roles and responsibilities: 30%

  • Greet and bid farewell to High Commissioner/family/guests on daily arrival and departure, whilst liasoning with Residence gate security.
  • Extending assistance to Housekeeper to maintain appearance and cleanliness in the public areas whilst performing multitasking during backtoback room turn around.
  • Play part in keeping clean and fit for purpose the interior of the house and the immediate areas outside it.
  • Extend assistance to Chef in performing multitasking during whole day events.

Resources managed:


  • Ordering with the Butler/Housekeeper for everyday essentials.
  • Prepare beverage consumption post completion of every event in collaboration with the Butler.

Language requirements:


Language:
English


Level of language required:
Spoken - Fluent, Written - Good

Ability to communicate in Sinhala and Tamil would be an added advantage.


Any other information:


  • Working week of 48 hours over 5 days with a 1hour lunch break.
  • Willing and able to work flexible working hours according to events and guests at the Residence.
  • Be punctual and make good use of all working hours.
Essential qualifications, skills and experience


Essential on arrival:


  • 1 year of experience in 4 or 5star hotels, in F&B and Housekeeping
OR

  • 1 year of experience in reputed establishments, as a Butler
  • Hotel School Certificate in F&B and Housekeeping Departments
  • Diploma in Hospitality Management is an added qualification.
  • Experience in servicerelated aspects
  • Speech clarity and good communication
  • Attention to detail
  • Skills in F&B and Housekeeping (both public area and rooms)
  • Should be proactive in performing duties and helping others
  • Be an active team player with a proven ability to work using own initiative
  • Should have an enthusiastic attitude and willingness to deliver a professional service
  • Be friendly and helpful and able to remain calmness under challenging circumstances.
  • Being courteous and supportive
  • Can do attitude.
  • Willing to work long hours as and when requested.

Desirable:


  • Intermediate knowledge on spirits, wine, beer & all beverages
  • Intermediate knowledge of food
  • Intermediate knowledge and skills in housekeeping


  • Required behaviours

  • Seeing the Big Picture, Changing and Improving, Making Effective Decisions, Managing a Quality Service, Delivering at Pace, Working Together Application deadline Application deadline day Application deadline month Application deadline year
  • 10 September 2023
Grade

  • S3
Type of Position

  • Fixed Term, Fulltime
Working hours per week

  • 48
Duration of Post

  • 24 months
Region

  • South Asia & Afghanistan
Country/Territory

  • Sri Lanka
Location (City)

  • Colombo
Type of Post

  • British High Commission
Number of vacancies

  • 1
Salary Curre
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