Leader, Customer Delivery - Sao Paulo, Brasil - Cisco Systems

Cisco Systems

Empresa verificada

Sao Paulo, Brasil

há 2 semanas

Postado por:

Ana Silva

beBee Recruiter

Descrição

Services Delivery Manager

About Us

About the Role

The Services Delivery Manager is a key people manager role in the post-sales organization which is responsible for ensuring customers realize the full value of their investment in our technology.

You will be managing a team of talented and experienced consultants and solutions architects with deep knowledge of AppDynamics and the surrounding technology landscape.

You will exemplify these traits

Curious
Have desire to truly and intimately understand our customer's business problems

Creative

In finding a sustainable path to yes

Partnership

To both the customer and to our colleagues outside of services organization

Technology First Mindset

We sell software for technologists and we speak their language

Empathetic

Connect at a human level with our customers and be able to walk in their shoes

Key responsibilities (What Do You Do?)

Build the best in class technical services delivery team consisting of consultants and solution architects
Recruit, onboard, train and develop consultants and architects, as well as retain them by fostering supportive and collaborative team culture
Partner with the sales and other services teams to scope new opportunities and plan delivery
Develop professional services delivery practice through the creation of repeatable processes and implementation best practices
Own and manage the overall health and longterm services strategy for customer accounts in the region
Deliver services sales and revenue targets for the region
Effectively manage field escalations and collaborate with various stakeholders to develop positive outcomes
Be the playercoach and provide ongoing support to team members during customer engagements
Foster collaboration with our product, support, and engineering teams and provide feedback from the field on features and functionality

Critical Experiences (What experiences do you Need?)

Masters in Computer Science or similar technical field
10+ years of relevant technical experience, or 5+ years on AppDynamics products
Excellent people management track record. Be an extraordinary leader who can quickly gain the trust of very highly skilled technical team members
Previous experience as a technical or presales Consultant for an enterprise software company or for a recognized consultancy firm
Excellent customer interaction and presentation skills (ability to present to different audiences and bring the message across in a concise, professional manner)
Adopts a consultative and prescriptive approach that inspires trust and confidence
Effectively facilitates workshops and meetings (design thinking experience is a plus)
Expert, handson level experience (2+ years) in at least three of the following technical domains
SDLC practices including Agile practices, DevOps and CI/CD strategies
IT Operations (NOC or similar)
Performance Engineering/Testing
Virtualization and/or Containerization (Kubernetes, Docker, etc)
Cloud technologies (Azure, AWS, etc)
Application Performance Management
Application Development
Enterprise Operating Systems
Database Technologies
Enterprise Servers and Network Technologies
Experience with JavaScript (JQuery, Dojo, AngularJS, etc)
Java (to include J2EE) Stack Technology Proficiency and Awareness