Client Service Manager - Sao Paulo, Brasil - JPMorgan Chase Bank, N.A.

JPMorgan Chase Bank, N.A.

Empresa verificada

Sao Paulo, Brasil

há 4 semanas

Postado por:

Ana Silva

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Descrição

As the CSM servicing these clients you will have ultimate ownership for your client's satisfaction with J.P. Morgan (JPM), pulling together the internal teams and resources required to successfully service your assigned book of business.

You will build relationships with product and service contacts and work in a team environment where there is camaraderie, energy, and ongoing opportunities to learn.

**Job responsibilities: - Lead in-person meetings with your client base to build relationships, establish an on-going governance structure, update clients on product and system enhancements, and work to ensure the client's ongoing satisfaction with JPM.

Introducing Senior JPM Management to your clients.
Maintaining client profiles, and service level documents for your assigned book of business.
Completing periodic relationship reviews for your clients.
Monitoring and managing billing for accuracy on a certain basis.
Coordinating client training for proprietary JPM technology.
Coordinating service delivery to clients from within JPM, inclusive of staff from internal groups such as accounting, performance, compliance, and securities lending, escalating when necessary.

Required qualifications, capabilities, and skills:

Bachelor's degree.
Fluent in English, Spanish, and Portuguese, both written and verbal is mandatory.
Global Custody operations, Fund Services, and asset servicing experience.
Ability to learn and discuss the products and services offered by Securities Services with clients, including Global Custody, Fund Accounting & Administration, Investment Information Services, and Securities Lending.
Strong presentation skills and comfort communicating detailed information to senior level executives.
Effective problem solving.

**Preferred qualifications, capabilities, and skills: - Ability to exercise sound judgment and make effective decisions on behalf of the client and JPM.

Ability to prioritize, handle multiple tasks and work with mínimal supervision.
Strong work ethic with a desire to work with a team and a willingness to learn the products and processes of JPM.

J.P.

Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors.

Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.

We are an equal opportunity employer and place a high value on diversity and inclusion at our company.

We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.