Waiter/ess - Sao Paulo, Brasil - Hilton
Descrição
Waiter/ess
A Wine Waiter/ess is responsible for serving wines and having a thorough and current knowledge of wines to deliver an excellent Guest and Member experience while helping to achieve departmental targets.
What will I be doing?
As a Wine Waiter/ess, you are responsible for serving wines and having a thorough and current knowledge of wines to deliver an excellent Guest and Member experience.
A Wine Waiter/ess will also be required to recommend wines and achieve department targets.Specifically, you will be responsible for performing the following tasks to the highest standards:
- Provide professional and current knowledge of wines to guests
- Recommend wines to accompany relevant dishes to patrons
- Describe and upsell wines to provide excellent customer experience
- Project a professional manner with an emphasis on hospitality and guest service
- Serve Alcoholic/nonAlcoholic beverages in conjunction with licensing/liquor regulations for residents and nonresidents
- Ensure accurate billing
- Strive to achieve departmental targets
- Comply with hotel security, fire regulations and all health and safety legislation
- Attend training provided by the hotel
What are we looking for?
As a Wine Waiter/ess serving Hilton brands is always working on behalf of our Guests and working with other Team Members.
- Previous experience in a customer service role in the hotel/leisure/retail sector
- Good grooming standards
- Excellent communication skills
- Passion and commitment to delivering exceptional levels of guest service
- Ability to work on your own or in teams
- Experience as Wine waiter/ess/Wine Waiter/ess
- Good interpersonal skills
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.
Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day.
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