Empregos
>
São Paulo

    Customer Support Assistant - São Paulo, Brasil - awin

    awin
    awin São Paulo, Brasil

    há 2 semanas

    Default job background
    Descrição

    Purpose of Position

    Our Self-Service solution is designed for all brands globally, large and small, to use our comprehensive interface and tools to manage a successful affiliate programme in-house for their company.

    As Customer Support Assistant, you will ensure fast and comprehensive ticket response, deeply understanding client's needs and frustrations within the Global Self-Service Live Support Team. The team works in sync with the other Self-Service sub-teams and collaborates with other department support teams to optimise the available content and tools. The ambition is to drive self-diagnosis and self-resolution of issues to reduce support tickets.

    A fantastic opportunity to be part of a global, fast paced and dynamic team who are passionate to help progress the grassroot brands of the future

    Key Tasks

  • Managing various types of requests from live clients, such as those relating to programme development or management, identifying and redirecting requests to the right support teams (finance, technical).
  • Administering client's account under the credit control team's supervision and helping to resolve the client's financial issues.
  • Assisting with the management of programme upsells, retention and closures.
  • Handling projects to update the content available for the clients and internal tools to improve support and client satisfaction, help with translation.
  • Keeping constantly informed about the upgrades of functionalities and internal processes relating to the management of clients requests.

    • Skills & Expertise

  • Fluent in English (written and spoken), other language skills would be appreciated.
  • Excellent customer service skills.
  • Ability to see the bigger picture and identify areas of opportunity and risk.
  • Committed to growing the service division as quickly as possible, providing friendly and efficient support.
  • Seeks ownership and readily accepts accountability.
  • Excellent time management and organizational skills to maintain own workflow and meet deadlines.
  • Confident and excellent communicator with a keen attention to detail.
  • Fast learner and eager to deepen knowledge and understanding.
  • Numerate with a good level of knowledge of MS Office packages.
  • Enthusiastic, committed and an epic amount of tenacity

    • Our Offer

  • Flexi-Week and Work-Life Balance: We prioritise your mental health and wellbeing, offering you a flexible four-day Flexi-Week at full pay and with no reduction to your annual holiday allowance. We also offer a variety of different paid special leaves.
  • Flexi-Office: We offer an international culture and flexibility through our Flexi-Office and hybrid/remote work possibilities to work across Awin regions.
  • Health & Well Being: With our support and access to various initiatives and sports offers, you can devote yourself to your mental and physical well-being.
  • Welfare: We offer Bradesco TNQQ for health & dental insurance that is eligible to the employee, partner and kids at no salary discount. Besides, we support you with transportation and food vouchers.
  • Development: We've built our extensive training suite Awin Academy to cover a wide range of skills that nurture you professionally and personally, with trainings conveniently packaged together to support your overall development. Improve your English skills with Awin's English language course subsidy.
  • Remote Working Allowance: You will receive a monthly allowance to cover a part of your running costs. In addition, we will support you in setting up your remote workspace appropriately.
  • Appreciation: Thank and reward colleagues by sending them a voucher through our peer-to-peer program.

    • Established in 2000, Awin is proud of our dynamic, social and inclusive culture.

    Like all businesses, we've had to adapt and nurture our culture in a virtual environment. Our virtual 'Life @ Awin' hub brings our colleagues from across the globe together for various social activities.

    Diversity & Inclusion are paramount to us, and we proudly pursue and hire diverse team members. We champion uniqueness and authenticity; this is who we are at our core. Our network of affiliate partnerships are diverse and transparent, as are the employees powering our vision to build the world's leading open partner ecosystem. We welcome all backgrounds, identities, and experiences. If you need support at any point in the application or interview process, please let us know.

    Apply now to begin the next stage of your career at a progressive company that supports both your professional and personal development.

    #LI-MM1

  • Iron Studios

    Sales Support Assistant

    há 1 semana

    Iron Studios São Paulo, Brasil CDI

    Responsabilidades: · • Prestar assistência à equipe de vendas na captação de novos clientes (pesquisa de clientes potenciais, validar e-mail de contato); · • Agendar e organizar reuniões de vendas com os potenciais clientes; · • Estudar, pesquisar e levantar informações sobre ...

  • Iron Studios

    Sales Support Assistant

    há 1 semana

    Iron Studios São Paulo, Brasil

    Responsabilidades: · • Prestar assistência à equipe de vendas na captação de novos clientes (pesquisa de clientes potenciais, validar e-mail de contato); · • Agendar e organizar reuniões de vendas com os potenciais clientes; · • Estudar, pesquisar e levantar informações sobre ...

  • Logicalis

    IT Support Assistant

    há 1 semana

    Logicalis Barueri, Brasil Tempo integral

    Job Description · Apoiar a equipe de tecnologia em suas atividades base nos serviços e soluções de tecnologias para clientes. Auxiliar na elaboração de relatórios, planilhas e apresentações. Atender clientes internos e externos Dar suporte aos analistas do time com a execução de ...

  • Logicalis Group (De)

    It Support Assistant

    há 1 semana

    Logicalis Group (De) Barueri, Brasil

    Apoiar a equipe de tecnologia em suas atividades base nos serviços e soluções de tecnologias para clientes. Auxiliar na elaboração de relatórios, planilhas e apresentações. Atender clientes internos e externos Dar suporte aos analistas do time com a execução de projetos e ativida ...

  • Graded - The American School of São Paulo

    Support Assistant

    há 3 semanas

    Graded - The American School of São Paulo São Paulo, Brasil

    Principle Duties and Responsibilities: · - Provide technical support for faculty, staff, students and parents on the IT services supported by the ICT department. It includes, systems, softwares, accesses, desktops, laptops, printers, projectors, mobile devices, IP phones, access ...

  • Cognizant

    Support Assistant

    há 2 semanas

    Cognizant Sao Paulo, Brasil Tempo integral

    Support Assistant · Apply your talent and skills to help leading companies improve everyday life. · Who We Are · Cognizant (Nasdaq-100: CTSH) engineers' modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahe ...

  • H.B. Fuller

    IT Support Assistant

    há 2 semanas

    H.B. Fuller Sao Paulo, Brasil

    H.B. Fuller is a leading global adhesives provider focusing on perfecting adhesives, sealants and other specialty chemicals across all industries throughout the world. While our products are virtually invisible, they play a vital role in ensuring the quality of modern life and we ...

  • Rijk Zwaan Brasil Sementes

    Assistant Sales Support

    há 1 semana

    Rijk Zwaan Brasil Sementes Sao Paulo, Brasil

    **How does the job as an Assistant Sales Support at Rijk Zwaan look like?** · As an Assistant Sales Support you will be part of our Commercial team. In your position you will be: · - Supporting the customer services activities and the daily preparation and dispatch of orders. · - ...

  • St. Paul's School

    Learning Support Intervention Assistant

    há 3 semanas

    St. Paul's School Sao Paulo, Brasil

    **GENERAL** · **About us**: · St. Paul's was founded in 1926 and was the first school in South America to receive accreditation from the UK government as a British School Oversees. Fully coeducational, with about 1,000 pupils, aged from 3 to 18, it is a school with history and tr ...

  • The BIG Jobsite

    Coordenador De Operações Logísticas

    há 2 semanas

    The BIG Jobsite Sao Paulo, Brasil

    Requisitos :- Formação:Ensino Superior Completo em Administração, Logística, Economia ou Farmácia;- Pacote Office Avançado, com ênfase em Excel;- Sólida experiência emOperações Logísticas com foco em acompanhamento e desenvolvimento das atividades do Almoxarifado. Atividades :- A ...

  • JLL

    Oficial de Manutenção Generalista

    há 2 semanas

    JLL São Paulo, Brasil Tempo integral

    JLL supports the Whole You, personally and professionally. · Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our ind ...

  • SPDM

    enfermeiro - vaga exclusiva para pessoa com deficiência

    há 3 semanas

    SPDM São Paulo, Brasil talent_pool

    JOB DESCRIPTION · Realizar os procedimentos técnicos e assistenciais de sua responsabilidade, preenchendo registros específicos da Assistência de Enfermagem, conforme orientação do Enfermeiro, para acolher os pacientes de modo que sejam atendidos continuamente em suas necessidad ...

  • Acquisition Group

    Executive Assistant

    há 1 semana

    Acquisition Group São Paulo, SP, Brasil

    Job description · Must provide multi-faceted administrative support and assistance to ensure the executive's effective use of his time and seamless and productive interaction with staff and business partners. · The executive assistant's duties and responsibilities include: man ...

  • PEXLY

    English speaking Customer Support Agent for Gambling platform

    há 3 semanas

    PEXLY São Paulo, Brasil

    Join our fast growing company as a English speaking Customer Support Representative (with English C1 and fluent Brazilian Portuguese language skills) for our Client. To support the ongoing growth and commitment to their customers, we are currently seeking a professional who can w ...

  • Tata Consultancy Services

    Field Support Engineer

    há 5 dias

    Tata Consultancy Services São Paulo, SP, Brasil

    Come to one of the biggest IT Services companies in the world Here you can transform your career · Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual developm ...

  • St. Nicholas School

    Teaching Assistant

    há 4 semanas

    St. Nicholas School São Paulo, SP, Brasil

    Join Our Team as a Teaching Assistant at St. Nicholas · Are you passionate about nurturing young minds and shaping future generations? St. Nicholas invites enthusiastic individuals to join our dynamic team as Teaching Assistants at our Alphaville and Pinheiros campuses. As a Te ...

  • Flywheel

    Office Coordinator

    há 5 dias

    Flywheel São Paulo, SP, Brasil

    The Opportunity · We are looking for an Office Coordinator and Executive Assistant who will be responsible for managing our office in São Paulo and facilities, management and purchase equipment and supplies, management of the carrier and outsourced IT team, events organization ...

  • Tata Consultancy Services

    Workday Specialist

    há 5 dias

    Tata Consultancy Services São Paulo, SP, Brasil

    Come to one of the biggest IT Services companies in the world Here you can transform your career · Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual developm ...

  • Tata Consultancy Services

    Sap Financial Accounting Consultant

    há 2 semanas

    Tata Consultancy Services São Paulo, Brasil

    Come to one of the biggest IT Services companies in the world Here you can transform your career · Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual developm ...

  • Tata Consultancy Services

    Senior Oracle Argus SME

    há 5 dias

    Tata Consultancy Services São Paulo, SP, Brasil

    Come to one of the biggest IT Services companies in the world Here you can transform your career · Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual developm ...