Application Change Management Analyst - Curitiba, Brasil - Pantheon Inc.

Pantheon Inc.

Empresa verificada

Curitiba, Brasil

há 2 semanas

Postado por:

Ana Silva

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Descrição

Position summary

Responsibilities

Provide expert communication, consulting and support to portfolio and project teams.
Provide support on changes to the technical teams, system owners and stakeholders
Assess the impact of a change and readiness for a change
Create and execute a change management strategy
Harmonize logistics changes for SAP landscape systems along with other components (Network, OS, Database and etc)
Provide governance metrics and reports for different audiences
Analyze and approve changes accordingly to the best practices, processes and criteria

Qualifications

Strong analytical and problem solving skills
Strong verbal and written communication skills
Coordination skills
Ability to multitask and manage workload under time pressure and changing priorities
ITIL certification (Desirable)
Change/Incident management tool (E

g:
ServiceNow, ITSM)

Have worked with Agile methodology
IT infrastructure
35 years of either change management or project management previous experience
BSc in Computer Science, Engineering or a related field

Skills
Excellent Communication, people engagement, sense of organization, analytical and nice to have ITIL experiences/background

This role includes, but is not limited to the following:

Plan and/or review and approve foundational changes impacting SAP systems
Plan and maintain annual SAP system change calendar with IT and business stakeholders
Plan and coordinate Disaster Recovery processes for SAP systems
Plan and coordinate system copyback activities for SAP systems
Plan and coordinate Service Pack Upgrade activities for SAP systems
Coordinate yearly change freeze practice for SAP systems
Issue global communications to IT support and key system stakeholders about system availability, major changes and other significant events