Senior Implementation Consultant - Sao Paulo, Brasil - Incognito Software

Incognito Software

Empresa verificada

Sao Paulo, Brasil

há 2 semanas

Postado por:

Ana Silva

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Provide post-sales services for software implementation, scripting, upgrades and migrations

Work closely with customer and project team to ensure all deliverables are executed successfully, with quality, on time and on budget
Rapidly generate customer trust and confidence
Display a high level of technical knowledge and consistent service throughout all interactions
Gather requirements for the solution delivery, working closely with Customer, Vendor understanding use cases, commands and parameters
Act as technical lead on project, mentor other junior implementation consultants working on the project
Drive onsite project workshops and consultation with the customer
Provide customerfacing technical documentation, including Acceptance Test Plans
Write high quality scripts as required for the solution delivery, migration, static data import etc.
Maintain detailed issue tracking, action items, and troubleshoot customer issues throughout the project
Deliver onsite and/or remote product training to customers
Conduct knowledge transfer to handoff project to technical support
Act as a liaison between the customer, sales, other professional services colleagues, engineering, and technical support
Develop best practices for the services' team

Sales Director