Moving Consultant - Alphaville, Brasil - SIRVA

SIRVA

Empresa verificada

Alphaville, Brasil

há 2 semanas

Postado por:

Ana Silva

beBee Recruiter

Descrição

Percentage Function
100%
Support to moving processes

Focus on excellent customer service in each aspect of the move process;
Coordinate the required services according to the agreed process and applicable policies;
Work in partnership together with designated partners, Team, assignees and account counterpart in every stage of the transfer process;
Identify exceptional situations and support exception requests by obtaining and providing information required by the Account or any other stakeholder;
Proactively inform Assignee on process, timelines, responsibilities and always keep them updated on progress;
Coordinate the communication and tasks of all relevant parties in the transfer process to deliver their service correctly and timely. Actively always seek updates from parties involved and ensure to be aware of progress and latest status;
Always keep complete and accurate files and complete all tasks accurately, including on time releasing of Purchase orders and on time billing according to the agreed procedure;
Identify nonconformities in the process and undertake the necessary actions to resolve these and report back on actions taken to stakeholders. Discuss with the Sales Manager how to adjust in future;
Resolve an escalation (low/medium risk) swiftly and satisfactory. In case of highrisk escalations, proactively & appropriately involve your Sales Manager for immediate action, provide the necessary background information and source additional information upon request;
Manage the suppliers involved according to agreed policy and procedures (both Team offices & partner network) and report feedback on cooperation on a regular basis to Sales Manager;
Project member: participation and ownership in assigned project groups.

Qualifications and Preferred Skills

Preferably experience in an logistic environment with the field of customer service.
English or other language not mandatory, but is good to have,
Strong communication and interpersonal skills
Organizational skills and ability to identify priorities
Strong commitment to service delivery and logistics
Flexible, proactive, team player, enthusiastic
IT skills

Education and Certification Requirements

Bachelor's degree complete or incompleted in international relations, foreign trade, business and related.

Titles of Peer Roles within the Organization: Moving Consultant, and assistants
Supervisory Responsibility? No

SIRVA brings together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product.

We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business.

You will be surrounded by some of the brightest and most driven people in the industry. At SIRVA, you will be in great company

At SIRVA, we're committed to cultivating a workplace that reflects the diversity of the global organizations that we serve.

We recognize that building an inclusive, engaged company culture results in empowered employees that reflect a wide range of approaches and perspectives.

Those perspectives lead to new ideas. New ideas lead to innovation and excellence.

Our approach to diversity, equality and inclusion is driven by a commitment to these values and a belief that diversity makes our company stronger.

SIRVA is an equal opportunity employer.

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws.

SIRVA also prohibits harassment of applicants and employees based on any of these protected categories.