Brazil - Operations Representative - Sao Luis, Brasil - ISS Group Holdings Limited

Descrição

Who we are:

At Inchcape, our vision is to have a connected world, in which our customers trade successfully and make better decisions in every port, everywhere.

We use technology and our global network to help our partners connect to a smoother, smarter ocean.

Inchcape combines its worldwide infrastructure with local expertise through our global network of over 240 proprietary offices, across 60 countries and a team of more than 2,500 committed professionals.

Our diverse global customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors as well as naval, government and intergovernmental organizations.

We have an ambitious growth model and a career here is certainly going to be a rewarding one that will allow you to bring your skills & experience.

We embrace change and are open to new thinking and pushing for positive change in our industry.

Sound like the place for you?


Business Need / Purpose of Role

The
Operations Representative (Boarding Agent) reporting to Operations Manager is responsible for providing logistics service to our Principals to ensure the safe and smooth turnaround of all appointed vessels within the jurisdiction of the port office, managing vessel requirements, procurement of relevant vendor services, and undertaking vessel boarding as required.

The Operations Representative performs office and non-manual work assisting Inchcape in the running and servicing Inchcape's 24-hours-a-day, 7-days-a-week on-call services commitments to its Principals.

Objectives & Measurement - Key Responsibilities

Customer Service & Operations

• Responsible for determining berth availability, local port conditions prevailing at the time of estimated arrival of vessels, and particular terminal orders and requirements, for communicating these issues to ship captains and other representatives of the Principals, and for assisting ship captains with advice on how the vessels and Principals can meet those varying conditions and satisfy varying requirements.
• Responsible for determining any and all applicable U.S. Coast Guard regulations, U.S. Customs regulations, U.S. immigration regulations, and any rules or regulations of terminals and Principals, as well as any varying interpretations of government regulations as applied by terminals, for communicating with ships captains and other representatives of the Principals regarding applicable regulations and interpretations, and assisting ships captains and Principals with for accounting for any variables in particular port calls when advising and recommending courses of action to ships captains to comply with the various applicable regulations and interpretations.
• Responsible for providing ships captains and Principals prearrival lists of what is needed or required for port entry depending on the individualized circumstances of each port and prevailing conditions, for reviewing the Principal's responses concerning the particular required items and for deciding whether the ships' qualifications and conditions match up to the particular requirements, for communicating to terminals whether the ships meet requirements, or for advising ships captains or Principals on potential options or actions which could be taken to meet requirements.
• Responsible for contacting local river pilots or bar pilots associations to obtain pilots for assigned vessels and for gathering information relating to pilots' activities to assist Principals with monitoring services provided.
• Responsible for assisting with ships' crew lodgings, travel and transportation, and activities while in port as requested by the Principals, for receiving reports of any crew change issues, for reporting to the Principals any delays or unexpected circumstances which might call for varying crew lodging or transportation arrangements, for developing and evaluating potential solutions for crew lodging or transportation arrangements in response to changing circumstances or delays, for making and delivering recommendations on alternative accommodations to the ships captains and other Principals' representatives, and for implementing any decisions by the Principals based on the range of options and recommendations.
• Responsible for assisting Principals with obtaining the various services needed by vessels while in port, such as medical services or food deliveries for crew, by contacting vendors and arranging for service deliveries, and for reporting back to the ships captains and other Principals representatives concerning provision of vendor services.
• Responsible for ship boarding duties upon arrival and at departure of assigned vessels including meeting with captains to assist with communicating with government officials (such as Customs and INS) concerning both crew and cargo, for collecting all legally required documentation, such as cargo manifests and bills of lading, and for gathering information on the times of service of tug