Analyst, Customer Collaboration - Sao Paulo, Brasil - Mondelēz International

Mondelēz International

Empresa verificada

Sao Paulo, Brasil

há 4 semanas

Postado por:

Ana Silva

beBee Recruiter

Descrição

Job Description

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Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Possible.
You will improve value and service to your customers and improve supply chain efficiency.

In addition, you will use internal and customer data to optimize plans and to support joint initiatives with strategic customers.

How you will contribute

You will:

Be the single point of contact for your customer portfolio
Manage escalations for complaints and disputes, and handle and resolve issues to ensure maximum customer satisfaction
Help achieve business and commercial objectives by achieving customer service targets, supporting the improvement agenda (internal process and external customer) and developing collaborative relationships crossfunctionally and with customers
Work with the order fulfilment team to report on KPIs, including rootcause analysis and improvement initiatives
Use customer data to monitor onshelf availability, depottostore service, stock holding and promotional sales. Use this information to drive decision making internally and with the customer in ways that maximize service levels and sales

What you will bring
A desire to drive your future and accelerate your career and the following experience and knowledge:

Experience in CS&L and with customers
Experience in fastmoving consumer goods or consumer packaged goods company
Strong analytical and problem solving skills
SAP knowledge and expertise in MS Office
Customer orientation, strong influencing and communication skills
Strong focus on delivering productivities, service and KPIs
Team player, accountable, proactive thinking, flexibility

No Relocation support available

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Business Unit Summary

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Mondelēz Brazil is Mondelēz International's fourth largest operation in the world, with 10,000 employees at 17 sites proudly making, selling and distributing some of the most loved brands of gums, candies, powdered beverages, cream cheeses, chocolates, biscuits, and desserts in Brazil. We make snacking favorites like Bis, Lacta, Oreo, Club Social, Sonho de Valsa, Trakinas, Trident, Halls, Royal, Tang and many others.

We truly are part of Brazilians' lives:
You can find our mouth-watering products in more than 700,000 locations in the country. Our plants are based in Vitoria de Santo Antão, in Pernambuco state, and Curitiba, in Paraná state.
We will relaunch our tech center in 2020 so we can keep creating innovative choices, offering the right snack for the right moment, made the right way.
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Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type

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Regular

Customer Collaboration (CLD)

Customer Service & Logistics