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Technical Account Manager - Porto Alegre, Brasil - e-Core

e-Core

Empresa verificada

Porto Alegre, Brasil

há 1 mês

Postado por:

Ana Silva

beBee Recruiter

Descrição

About e-Core:

We are a technology services partner for digital innovation and business transformation.

We combine our global experience in key industries and the latest technologies to help fast-growing and established companies transform and accelerate their business models, develop innovative digital solutions, scale technology capabilities, and sustain their growth.

We are change-makers, and the purpose of everything we do is to connect people and technology to build a better future together.

Our approval ratings on Glassdoor and the awards we've received from Great Place To Work since 2008 prove that we encourage work-life balance in a transparent and flexible environment, ensuring a unique experience for e-Coreans to be their best version.

During your day as a Technical Account Manager you will:

Work proactively with customers to understand their key projects, pertinent goals, and key performance indicators (KPIs);
Establishes and maintains a delivery governance model with the customer at the implementation, operational, management, and executive levels, as applicable;
Maintains relationships with customer stakeholders, understanding and aligning their objectives and perceptions with the contract scope as the customer's primary point of contact to deliver our services;
Provides project updates on a consistent basis to various stakeholders about its strategy, progress, risks, and mitigations/adjustments required;
Identify customer needs and help endusers with the product in the correct way and escalate the requests if necessary
Inform customers about new features and functionalities;

As a Technical Account Manager you have:

Experience on Linux;
Experience with databases and demonstrated SQL experience (MySQL, Postgres);
Knowledge of Atlassian products (JIRA and Confluence) and Marketplace addons;
Knowledge of AWS Services;
Familiarity with REST API (Integration);
Best practices with Customerfirst approach;
Advanced English or higher level;

As an e-Corean, you will have flexible benefits in a model that you will chose what's the best for you:

Health, dental, and life insurance
Meal and/or Food allowance
Multi Benefits Card
15 days of vacation every 6 months (30 days of PTO per year)
Private Pension Plan
Short-Term Incentive Plan (PLR)
Parking allowance in SP and POA offices
Possibility to choose between a variety of work models
Financial support for studies and daycare center
Flexible work hours
Customized setup (e.g, monitor, earphones/headsets, keyboard)
Periodic Wellbeing Sessions (Meditation, Mindfulness, Breathing Techniques, etc.)
Home Office Setup Allowance (according to your work model)
Monthly Remote Work Allowance (according to your work model)
Gympass

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e-Core Diversity Commitment:

We are a team of creative and innovative people, and we hire on an equal opportunity,
regardless of gender, race/ethnicity, sexual orientation, disability, age, religion and others.

We are committed to the values of
Equal Employment Opportunity and everyone at e-Core is empowered to be themselves and encouraged to develop professionally and personally.

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