Med Info Assoc I - Sao Paulo, Brasil - Thermo Fisher Scientific

Thermo Fisher Scientific
Thermo Fisher Scientific
Empresa verificada
Sao Paulo, Brasil

há 2 semanas

Ana Silva

Postado por:

Ana Silva

beBee Recruiter
Descrição
Responds accurately and professionally to technical and medical information

pharmaceutical or device products. Processes fulfillments and provides clinical

trial information or after-hours on call support.

  • Analyzes caller's questions to formulate an accurate and concise response
using client-approved resources and records inquiries and interactions in the

appropriate databases following organizational, client and regulatory

guidelines.

  • Identifies, records and triages adverse events and product complaints
according to organizational, client and regulatory guidelines and provides

additional support (including follow up) as needed.

  • Maintains knowledge of project and corporate policies and procedures
including client products, SOPs, protocols, GCPs, and all applicable regulatory

requirements.

  • Works with internal and external client contacts to resolve inquiries. As
needed, researches medical literature and drafts responses for such inquiries.

  • Provides administrative support as needed.
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