Service Delivery - Sao Paulo, Brasil - IBM

IBM

Empresa verificada

Sao Paulo, Brasil

há 2 semanas

Postado por:

Ana Silva

beBee Recruiter

Descrição

Introduction
As a Service Delivery Specialist, you are the face of IBM for our customers. Your clients' success depends on your ability to understand their needs and respond to requests for new services.

This role is an integral part of both account planning and delivering support strategies, working to proactively monitor problems, change processes, and handle issues to ensure our customers success.

Your Role and Responsibilities
"Todas as vagas são elegíveis para pessoas com deficiência e reabilitados"

Required Technical and Professional Expertise
The Security Analyst will be responsible for carrying out the day-to-day operations of customer

environments.

The Security Analyst will work on shifts (1 or 2) to monitor tickets queue for many customers environment specially to support firewalls environments.

"Todas as vagas são elegíveis para pessoas com deficiência e reabilitados"

Preferred Technical and Professional Expertise
Advanced Network and TCP/IP skill

Good Firewall Skill (Cisco ASA, Fortigate, Juniper, Check Point and Palo Alto)

Good Knowledge of IPS skills (Cisco FirePower, Fortigate, Check Point and Palo Alto)

Good Knowledge of Cloud Security (IBM Cloud, AWS, Azure)

Good Knowledge of URL Filtering (Check Point, Palo Alto, Fortigate, Forcepoint, BlueCoat)

Basic Knowledge of WAF (Imperva, CloudFlare, FortiWeb, Akamai)

Basic Knowledge of Endpoint (AntiVirus, Antimalware)

Basic Knowledge of AntiSpam (EOP and Cisco ESA)

Good analytical and problem-solving abilities

"Todas as vagas são elegíveis para pessoas com deficiência e reabilitados"

About Business Unit
IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation.

With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world.

Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company.

They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers.

The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBM

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain.

Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location Statement
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.