Team Manager - Sao Paulo, Brasil - Cognizant Technology Solutions

Cognizant Technology Solutions

Empresa verificada

Sao Paulo, Brasil

há 3 semanas

Postado por:

Ana Silva

beBee Recruiter

Descrição

Cognizant Technology Solutions is a North American IT multinational company based in New Jersey which has been in Brazil since 2009 with offices in São Paulo, Curitiba.

Currently we have a team with more than a thousand associates, but we continue to grow exponentially and look for new talents who are interested in a career opportunity in one of the largest IT companies in the world.

We operate on several fronts:
Digital Business, Digital Operations, Digital Systems and Technology (infrastructure, SAP, Salesforce, Mulesoft, QE&A, amongst others).

Team Manager

Role and Responsibility:

Ensure all SLAs are met.

Share feedback to pod leads and team leads.

Provide detailed root cause analysis.

Prepare reports and presentations for internal and client meetings / reviews.

Drive initiatives across the team towards process improvement, product enhancement, people management, etc.

Liaise with the training team to ensure training needs are met for the team.

Liaise with the recruitment team for staffing requirements.

Ensure attrition is controlled within the desired limits as set internally.

Prepare / assist in preparation of risk mitigation plans.

Periodic manpower planning.

Effectively utilizing the resources basis requirement.

Skills and experience required:

Managed a team of at least 50 in the past.

Excellent problem-solving and analytical skills.

Excellent communication skills and the ability to manage multiple and diverse stakeholders.

Ability to effectively operate with high energy and flexibility in a fast-paced, constantly evolving team environment, and ability to navigate through ambiguity.

Attention to detail - ability to work with spreadsheets and do basic analysis.

Process-oriented - able to clearly document processes.

Fluent English.

What are we offering?

Support in the development of your career, portal with several online courses in addition to the best market benefits such as: Pension Plan, Medical and Dental Plan, Meal voucher, Transportation voucher and Variable pay, remote, onsite and hybrid work.

We are a company that values, take cares of and cares about the health and well-being of its employees. In addition to the conventional benefits, we provide the Employee Assistance Program with confidential assistance is available to help you and your family to find solutions to personal and professional challenges.

Employee Status :
Full Time Employee

Shift :
Day Job

Travel :
No

Job Posting :
Jul

**About Cognizant