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Alphaville

    Principal Expert Center Professional - Alphaville, São Paulo, Brasil - Waters Corporation

    Waters Corporation
    Waters Corporation Alphaville, São Paulo, Brasil

    há 2 semanas

    Default job background
    Regular Tempo integral
    Descrição

    Responsibilities

  • Installation, performance maintenance, troubleshoot and support Waters' product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)
  • Establish and maintain collaborative relationships with external and internal customers ensuring their success
  • Manage customer expectations, by communicating work performed and providing follow up plan if needed
  • Ensure customer compliance regulations are followed
  • Deliver system level training at customer sites
  • Manage service inventory according to Waters policies
  • Issue field service reports on a daily basis to document work performed
  • Maintain sound knowledge regarding the technology and customers' application demands
  • Work with Sales team in respect to identifying future business development opportunities and needs for service contract sales
  • Ensure that quality system procedures and Health & Safety standards are adhered to at all times

    • Qualifications

  • BS/BA in Chemistry or Biology, engineering or other science related field
  • 2 years experience with installation, performance maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation, preference for previous Waters product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)
  • Valid Driver's License in good standing is mandatory
  • Ability to perform effective system level troubleshooting
  • Understanding of the scientific application workflow along with the scientific software systems (CDS, SDMS, LIM, ELN)
  • Overnight travel as required including international travel for training

    • Competencies:

  • Must possess a strong customer focus
  • Interpersonal savvy, communicate with different expertise levels appropriately and change your approach to meet customers' needs
  • Personal sense of integrity and trust
  • Effective time management skills
  • System level approach to problem solving
  • Analytical mindset with a strong drive to resolve open issues
  • Excellent verbal and written communication skills
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