Transition Manager - Colombo, Brasil - Brennan IT

Brennan IT

Empresa verificada

Colombo, Brasil

há 2 dias

Postado por:

Ana Silva

beBee Recruiter

Descrição

Why work for Brennan?
At Brennan, we aim to lead, not follow.

One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive.

Our people are empowered, unique, considerate, supportive, trusting and accepting being the cornerstone of the business. Because of this approach, we have now become the largest Australian owned systems integrator in Australia.

Brennan offers an excellent remuneration package and benefits including:

A strong culture underpinned by values that are truly lived every day
An environment that embraces learning and development of all employees
Flexibility to work in the way that brings out the best in you
The ability to do what you love, in an environment that supports you
A focus on health and wellbeing

The Role:

The role of a Transition Manager is focused on driving operational excellence in our Service Delivery business by successfully transitioning / on-boarding new services and clients.

You will be coordinating other teams to perform their required tasks to bring customers into our Managed Services support as seamlessly as possible.

You will have ownership of the transition / on-boarding process and as such, you will also be responsible for governance of the technical design, implementation, and management of new customer's entering the Brennan IT Service Delivery area.

You will play an important part in the ongoing success of the Brennan IT business by ensuring a structured approach is in place to implement a clear transition / on-boarding process.

Key Responsibilities:

Directly managing your own transitions
Working with the team or other departments such as Managed Services, BVD, Cloud & Projects to identify CSAT or efficiency improvements in the Transition/Onboarding process
Coordination of transition task prioritisation with other departments
Attending customer kick offs/ meetings/ sales pitches in the metro area
Providing internal reporting on Transition team performance and workload

What skills and experience you bring:

Directly managing your own transitions
Working with the team or other departments such as Managed Services, BVD, Cloud & Projects to identify CSAT or efficiency improvements in the Transition/Onboarding process
Coordination of transition task prioritisation with other departments
Attending customer kick offs/ meetings/ sales pitches in the metro area
Providing internal reporting on Transition team performance and workload

Brennan IT is an equal opportunity employer.