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    Senior Service Engineer - Rio de Janeiro, Brasil - Hiab

    Hiab
    Hiab Rio de Janeiro, Brasil

    há 2 semanas

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    Descrição

    MacGregor is a leader in sustainable maritime cargo and load handling with a strong portfolio of products, services and solutions. Shipbuilders, shipowners and operators are able to optimise the lifetime profitability, safety, reliability and environmental sustainability of their operations by working in close cooperation with MacGregor.

    Purpose of the position

    Provide services and after-sales technical service to customers, service partners and/or third party contractors on existing and/or newly acquired equipment and components.

    Main tasks and responsibilities

    ● Industry knowledge: Stay up to date with major customers active in business.

    ● Engineering knowledge: Stay up to date with technical developments (where appropriate related to new types of hydraulics, electrics, electronics,) applicable to equipment; Stay up to date with internal service bulletins and other technical information; Stay up to date with technical specifications of MacGregor range

    ● Project management: Understand Customer / MacGregor / Branch / Service Manager's requirements and expectations,including costs and budgets; Co-ordinate sub-contracted assignments and report any non-compliance; Make decisions about required action up to agreed authority levels and then communicate with Service Manager; Clarify response and completion time required according to the circumstances; Understand scope of reporting required: Review and edit personal daily activity, reports, Inspect daily activity reports of subcontracted team members, Review onboard ships spare parts inventory (if applicable)

    ● Team management: Delegate work assignments to subcontracted teams; Communicate and monitor all environment, safety and quality requirements (person and site related); Keep regular work meetings with subcontracted teams and superiors; Monitor performance and provide support; Report and take corrective actions in case of any unacceptable non-compliance

    ● Risk management: Protect himself and others; Carry responsibility to ensure that all site safety rules, agreed working practices and environmental requirements are complied with, both according to customer's in-house regulations and to general standards (e.g. ISPS, ISO, DIN); Communicate information to Service Manager and Technical Support Dept. if equipment safety is jeopardised due to any reason; Respect and protect Cargotec and third party's properties (tools, vehicles, facilities, equipment) and business activities

    ● Service/ Inspection Process: Inspect, troubleshoot, report, plan and then conduct service or repair as necessary; Submit high-standard regular reports as specified by Service Manager and MOC Coordinator; Reviews inspection and service reports of technicians and engineers in terms of clarity and technical and linguistical terms; Ensure adequate records and documentation are maintained in line with agreed standards

    ● New business opportunities: Recognize a sales opportunity and communicate to service manager in local Branch.

    ● Continuous Improvement: Provide feedback to Service Manager and Technical Support Dept. to support continuous quality improvement; Participate in innovative thinking about ways to improve service efficiency

    What you'll need to succeed

    Education:

    ● Qualifications from University or college equal to BSc in technical engineering with a degree in electrics or electronics engineering. Alternatively comparable or equal degrees or equivalent due to experience.

    Experience

    ● Senior Service Engineer has been a MacGregor Service Engineer for a minimum of five years.

    ● Documented ability to manage a big repair work in which at least 5 foreign workers are involved. Organise transports, tools, material, spare parts as well as food and accommodation

    Competencies

    ● Fluent in English, spoken and written

    ● Medical first-aid certificate

    ● Driving license

    You will be part of

    We offer you a position in a global organization where you are challenged with interesting and diverse tasks. These tasks will provide a great opportunity for you to grow professionally.

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