Dennis Milan

C-Level Executive with 30 years of experience in Operations, Claims, Services, e-Business, IT and Innovation divisions in Insurance, Services, Banking, and Telecom industries.

21 years in executive positions, 10 in Executive Board
2 years of International Assignment in Milan/Italy

CORE COMPETENCES

# Tenacity to stay on course to achieve results
# Proactive and innovative approach
# Great oral and written communication and negotiation skills 
# Resiliency to work under pressure and in crisis
# Recognized teamwork and leadership skills 
# Ability to build strong relationships inside the company and with key market partners.

EXECUTIVE PROFILE

# Background in international business environments, projects and initiatives, including travels and projects in Germany, Italy, France, Netherlands, Austria, Spain, Portugal, US, Argentina, Chile, Turkey, Israel, and Thailand. Two years of international assignment experience based in Milan/Italy, working in projects dedicated to European market.

# Negotiation and management experience of suppliers & partners contracts. Strong financial and operational acumen (Budget definition & Forecast Mngt.), being able to dive deep in specific topics, analyzing effectively technical and business information for strategic and operational decisions and problems management. 

# Experienced in leading large, multicultural, and multi-country teams. Ability to negotiate and work with regional and headquarter structures, senior stakeholders and line managers up, across, and down the organization. Participation in strategic and operational committees. 

# Proven track record on leading strategic projects from business and technology perspectives. Experience on operational costs and customer experience transformation using new technologies, digital, processes reviews using lean and agile techniques. 

# Extensive experience in start-up businesses (internal initiatives or new companies), M&A (identification, negotiation and integration), development of products and services, costs & benefits analysis for Business Plans, executive presentations, decision-making in crisis. 

# Leadership style based on diversity and inclusion of different styles and promoting employees’ participation. Experience on team building processes as recruiting, developing, mentoring, coaching, and retaining staff of executives, line managers and individual contributors, including outsourced teams and partners.

EMPLOYMENT:

5/2022 — 12/2022

Senior Insurance ExpertBoston Consulting Group (BCG), São Paulo, Brasil

12/2011 — 11/2021

COO | Operations, Claims & Assistances Executive DirectorLiberty Seguros Brasil, São Paulo Area, Brazil

7/2011 — 10/2011

CIO , Operations & ClaimsSeguros Diretos Participações LTDA, São Paulo Area, Brazil

5/2009 — 6/2011

Director of Pan-European Platform for Direct Insurance BusinessAllianz, Milan Area, Italy

2/1997 — 4/2009

Superintendent of IT and Contact Center & Innovation Manager BrazilAllianz Brasil, São Paulo, Brasil

1/1996 — 12/1996

Project ManagerPRI Telemática LTDA.

5/1991 — 12/1995

Telecommunications EngineerNEC Brasil S.A.

1/1990 — 12/1990

TraineeSid Informatica S/A

1/1989 — 12/1989

TraineePirelli Cables

EDUCATION

1986/1990 – Degree in Electric Engineering – Escola de Engenharia Mauá 

1998/1999 – Post-Degree in Administration for Engineers – Escola de Administração Mauá 

2001 – Specialization in Business for Executives (Executive MBA Lato Sensu) - EASP/FGV 

COMPLEMENTARY QUALIFICATION

2006 – International Blue Belt Six Sigma Certified Allianz Group 

2006/2008 – Corporative Innovation Workshops & Summits Allianz Group (New York / Munich)

2010/2011 – IT Organization and Processes / Innovation Leadership & Creativity Management (Executive Courses)

MIP (Politecnico di Milano)

2012 – Leading for Operational Advantage Liberty Mutual (Boston)

2014 – Senior Management Development Program Liberty Mutual (Boston)

2018 – EF Executive Language Institute - 3 weeks Business English immersion (Boston)

2022 – XBA Exponential Business Administration – Startse University with NOVA Executive Education Portugal