Iman Abdulhamid

With over 15 years of experience in airline reservations and ticketing using Amadeus 
GDS, I am organized, dependable, and skilled at managing multiple tasks with a positive 
attitude. I am always willing to help the team achieve company objectives.

I manage customer accounts and offer additional services, such as class 
upgrades, to enhance their travel experience. I provide personalized support to Global and VIP clients, ensuring all their concerns are addressed.I have experience in ticketing, pricing, and sales using the Amadeus GDS system at Egypt 
Air. I managed a team of 25 professionals, developed policies, maintained documents, 
supervised staff, and managed operations within budget and schedule constraints.

Ba in English literature, Hotel Management 

Courses in customer service ticketing, project management and management assistant