Marcelo Metzger

Senior Consultant for Information Technology for the implementation of IT infrastructure, management and projects, training, LAN/WAN networks, Web, Cloud IaaS / PaaS/SaaS (CloudComputing Google/AWS/Azure), IoT, I-4.0, SEO, Data Management Projects, ITIL, ITSM, LGPD, Information Security (ISSO PCI, NIST, ISO 27001, ISO 27002, ISO 27701, ISO 27005) risk mitigation, BCP/DRP, NGFW, ,vulnerability validation, ERP consulting for corporations in the Metropolitan Region of Campinas city, integration plataforms/systems/DevOps in addition to lectures and trainings

07/2022 – 12/2022  Actual Corporation:  BNP Paribas - Bank

Position:  IT Risk Security Sr – Consultant for WordWide ServiceNow Security Project Implementation

Main Responsabilities:

BNP Paribas ( National Bank of Paris), being the 5th largest dividend payer in Brazil (more than Itaú and Bradesco and 10th in the world), carries out activities in the area of ​​management and control of IT Risk Latam, in controls and management of risks and information security since Shadow Light IT, Acceptance and Mitigation Risks, BCP/DR/SOC 2/ GPDR/SOX compliences, its monthly management and preparation for the new system on a worldwide Service Now platform, with goLive in January 2023, remaining under various normal international security conditions, NIST and its framework, ISO 27001/2, GPDR , LGPD, SOX and including other best practices and standards.

03/2015 – 07/2022  Corporation: MEI-Marcelo Metzger  - Self micro entrepreneur

Position:   Senior IT Management & Security & Risk Consultant

Main Responsabilities:

Senior Consultant for Information Technology for the implementation of IT infrastructure, management and projects, training, LAN/WAN networks, Web, Cloud IaaS / PaaS/SaaS (CloudComputing Google/AWS/Azure), IoT, I-4.0, SEO, Data Management Projects, ITIL, ITSM, LGPD, Information Security (ISSO PCI, NIST, ISO 27001, ISO 27002, ISO 27701, ISO 27005) risk mitigation, BCP/DRP, NGFW, ,vulnerability validation, ERP consulting for corporations in the Metropolitan Region of Campinas city, integration plataforms/systems/DevOps in addition to lectures and trainings. Official member of APECOF (National Association of Experts in Computer Forensics) and official member of the Special Expert Committee of OAB-SP. 1st semester of 2022 as an expert in computer forensics and cybercrime at STW Brasil.

Expert in Computer Forensics & Mobile Security ,working from training for law enforcement and public security sectors, to intelligence agencies in the field of national computer forensics (HUMIN, Alpha-Bravo, ....) and corporate or private clients as in the implementation/adaptation to the LGPD, as a technical assistant and/or cyberforensic expert from OSINT to collection with chain of custody, data extraction and expertise in Whatsapp and full-content mobiles (Android and iOS), data recovery and expertise in HDs, Pendrives, computers, Windows and network equipment, emails, photogrammetry and documentoscopy, Fakenews&Social Fakes, scams on social networks and applications, among other cyber crimes and platforms.

Senior IT Consulting, Infra and ERPs as well as forensic performance with tools such as IPED, Celebrite, AccessData FTK Imager, Volatility, Whatsapp Forensic Extraction Tools, Autopsy, Belkasoft Evidence C., MagneticForensics, NuDetective, Andriller, etc...

Some companies and clients served, such as Veiling and associates, AbinBev, BNP-Paribas, Cosmópolis City Hall, ProntaFlora, Public Security Secretariat, law firms, civilian and military individuals, police, HUMINT group, Alpha-Bravo, among others. Voluntary services to “Marias da Internet” against cyber crimes involving children and women.

01/2020 – 02/2020 Corporation: FETA – Fundação de Tecnologia de Alfenas – University of Alfenas

Position: CIO / Sr IT Manager

Main Responsabilities:

Sr. IT Manager, Infrastructure, Systems for the entire operation of dedicated ERP systems with proprietary ERP 'in-house' development (C#, .NET, Java, PHP, SQL, FeatureFlags templates) and ERP SENIOR, SAPiens, Ruby and Tasy / Oracle (Linux and Microsoft environments, project management, technological and administrative infrastructure, finance, Gap-analysis, SaaS and strategic vision, ISBAN, datacenter education, virtualizations, SCCM, CloudComputing Google/AWS/Azure, VMWare, networks, DRP, Voip , telecom, service providers, partners, certifiers for all campuses and companies of the group including managing systems of a University Hospital (Tasy ERP management, Health Plan, Covenants, SUS, etc.), Supermarket (Consinco and SAPiens), and cable TV station.

R&D specialist in the implementation of the Technological Pole of Alfenas – Tech-Start-Ups (AiTec) as a guest member of the Federal University-UNIFAL as an executive member specialist for Start-ups, together with the technological incubator companies of the pole, assisting in the commercial-technological relationship of solutions and their necessary infrastructure and attracting customers/partner companies providing support through the Informatics Law and Lei do Bem, management and assembly of the RDA for reports to the MCTIC jointly, “sniffing” of Developments as well as new better qualified Patents.

Supervise local and remote teams, including coordinators and unit managers with weekly 'reports'. Implementation of daily use of ITIL, XP/Agile and PMI.

01/2007 – 09/2010 Corporation: Rieter Automotive - Autoneum

Position: IT Manager Latam

Main Responsabilities:

IT management in a Swiss multinational automotive industry with almost 200 years, a mission-critical environment with all automakers. Specialist focused on systems development, software and platform integration, maintenance, ERP BPCS-RISC, Protheus/TOTVS and RM implementations. Peoplesoft, Redes, and SAP in Mexico. Notes and Technical Support (High and Low Platforms – Microsoft, Linux and IBM/AIX) to all plants in Brazil and South America and SAP r/3 in Mexico and its business processes, SaaS/PaaS and software factory operations internal. Management of contracts, suppliers, multidisciplinary teams and FieldServices. Implementation of new infrastructure of Cloud Azure, Lan and Wan networks with MPLS, VMWare, DRP-Data, NGFW, Recovery Plan and contingency DataCenter, Keep the Security International Standards of Systems, Plafatoforms and Network Communication and its confidencial and integrity and updates Technologies. Alignment with BSS Global, Budget and P&L.. Reduction of expenses and costs with the redesign of IoT infrastructure and Industry 4.0, technologies used with strong commercial-technological renegotiations with major players and suppliers. Implementation of methodologies and documentation in the area, NF-e, SPED Tax and Accounting, systems development (C#, .NET, VB, PHP, VB, ASP, Javascript, Java, SQL and others.) FeatureFlags, Actuated-Tests, Canary Releases. Strong re-culture towards IT including level of maturity towards security. Environment of ITIL, PMI and CMMi methodologies. Weekly conferences with global plants, daily use of English and Spanish.

02/2005 – 10/2006 Corporation: AES Eletropaulo Telecom / Metropolitana

Position: IT & Network Manager

Main Responsabilities:

IT & Systems Management, creation of technological solutions for the commercial area including assistance in meetings with clients, client's IT areas, RFPs from reinstallation of new network infrastructure, servers, DRPs/backups, implementation of Technical Support and HelpDesk system, ERPs, Intranet, proprietary technological systems. Creation of documentation and monitoring by Project, support for AST and ACM/ADMs, TCO improvement and risk reduction. Application of the use of ITIL and PMI in all areas of projects and their integration.

 In the management of Networks/Infra/ at Eletropaulo Metropolitana, I focused on the restructuring and planning of the new team, including hiring for a new board, in order to focus on gradually updating the park in Cisco standard, implementing processes and MPLS links for / SAP R/3-Oracle project worldwide (Overseas Projects), Risc & security network controlsand Intel environments, Network Assessment in all 34 company sites, reformatting and security of the Wireless network, implementation of policies and guidelines and auditing for new group acquisitions. At Telecom responsible for the implementation of ERP Microsiga/Protheus

01/2004 – 12/2004 Empresa: UNESCO –AAPAS Project

Position: IT Manager & Internacional Consultant for IT enviroment

Main Responsabilities:

Responsible for the operation and infrastructure of the sites in Brasilia and São Paulo, for the Solidarity Literacy Support project in Brazil and extension to Mozambique, São Tomé Príncipe, East Timor, Cape Verde and Angola.

Planning and Implementation of the new Data Cemter with its transfer from Brasília to SP, ERP MICROSIGA/Protheus and RM, Legacy Management, implementation of ITSM and PMI methodology, restructuring of internal and external networks (209 Universities), structuring for a portal and project of digital inclusion, Linux and MS, management of the new DataCenter in SP., Software Factory with Solutions Architecture, projects of commercial-technological partnerships of solution companies with MEC and management of internal and outsourced IT teams. Using systems via Citrix Metaframe

04/2002 – 12/2003 Corporation: Grupo Lojas Marabraz

Position: IT Sr. Manager / CIO

Main Responsabilities:

Senior management of a Big Retail in Brasil , management of systems development and operations, IT x Business, ISBan, technical support, Callcenter, Help-Desk, support to 98 Stores and retail; implementation of ITSM, DRP implementation, Budget and P&L methodology. Creator of the first Case based on LINUX /Opensource for WMS and ERP with Oracle across the chain of Stores. Partnership with Conectiva and Metron on computers running Linux. Author of the National Case setting up a worldwide homologation environment for Dell Inc of new “blade-servers-snapshot” hardware in a Linux environment, with the participation of Marcelo Tossati in the team.

Planning and modeling of new projects, systems (C#, PHP, VB, ASP, Microfocus COBOL, MySQL and Oracle) and production and logistics sites; creation of models for equipment concurrency, Infrastructure; implementation management of ERP Logix (Logocenter), Links, Policies and Security Guidelines. IT management at the Group's factory in Suzano.

04/2000 – 03/2002 Corporation: BCP Telecomunicações – “Claro – Mobile Telecom Corp”

Position: Systems Audit Managerial

Main Responsabilities:

    Implementation, management and effectiveness of the Systems Audit in all areas of Telecom systems, Hardware/Software (Unix/NT), ERP SAP r/3, Peoplesoft, RM, among others, Callcenter-SAC and HelpDesk, administrative, financial, SQLs, Oracle and IT, Infrastructure, Security Systems, (Firewalls/Routers/Internet/etc) in LAN/WAN/TDMA. Audit based on Risk Analysis/Management and Control Self Assessment/SOX . Active member of SAP – ASUG.

Reformulation and re-focus on Project Management; Review Contracts and Outsourcing Services in order to add value as well as the integration of platforms and technologies. (Hardw. And Softw.) Control and management of fraud (Financial, Billing, Techn. ), performance, SLAs in Billing for Telecom and Banks /ISBAN, Pré-Paid, Interconection, Customer-Care, Short Messg., SAP, etc... Development of works in partnership with Internal Audit and Majority-Technological Shareholder Board (BellSouth – USA); generation of reports to senior management/board in English and Portuguese

03/1996 – 03/2000 Empresa: HP Brasil – Hewlett Packard S/A”

Position: R&D Latam Specialist

Main Responsabilities:

     Responsible for EWM ARS/ REMEDY Peregrine for the Latin American Region in the control and management of Service-Desk and HelpDesk calls, SLAs. and projects such as R&D together with the team in the US, participating in the migration of the EWM tool to Brazil and being responsible for developing and tropicalizing it for Brazil and LATAM processes, maintaining adherence to ITSM and ITIL and training those involved in its use , as well as integrating it to customer platforms and creating interfaces for them and customizations in Javascript, Java, C++, and auxiliary languages.

- 3rd Level Support and Integration with Creation of solutions, projects and IT Infrastructure for Callceneter of ServiceDesk for Latin America including new technologies and tools. Support, assembly, flows and training assistance for service analysts (Help-Desk /Corporate Service-Desk / Callcenter/ CRM) for large corporations. Assigned to the Millenium Bug Team 2000 with CNN Brasil/LATAM.

- All these activities always focused on technological/commercial solutions for better outsourcing performance of the company, working side by side with Project Executives, Account Managers. Technological-strategic support/background and feasibility for Account Service Teams and Service Delivery Teams, consolidating information and technological solutions and training in capturing business opportunities integrated with internal solutions and even in the creation of new and unprecedented solutions, improving 'TCO', reduction of 'Gaps' in 'FPRs' aligned with PMI best practices . 3rd.Level support for all SDMs.

- Specialist in Research and Development (R&D), with the creation of Oursourcing solutions within the Service Engineering area concomitant with the Marketing areas, Determination of innovations with R&D.

Academic Education

Master Business Administration – Information Security & Forense Computing

IPOG

01/2020 - 12/2021

Systems Information Management

Universidade Paulista – Campus Cid.Universitária - SP

01/2005 - 12/2007

Graduation & Pós-Sensu – Systems Analisys

Fund.Álvares Penteado

01/1985 - 12/1989

Languages

1. Portuguese - Native
2. Inglês – Advanced / fluency
3. Espanhol – Advanced / fluency

Certifications & Other Courses and Traingins

     Certification AFD – Academia Forense Digital – Incident Response - 2022

     Certification AFD – Forense Digital Academy - Forense Mobile Certification Starter – 2022

     Certification AFD – Summit 2022 - LARGEST LATAM CONFERENCE ON CORPORATE INVESTIGATION & FORENSIC EXPERTISE

     Certification AFD –Forense Digital Academy - Avilla Forensics Advanced Logical Extraction – 2021 /2022

     Certification OAB SP 1º ,2º, e 3º Módule DIREITO PENAL E DIREITO PROCESSUAL INFORMÁTICOS 2021 / 2022

Certification OAB SP 17-9-21 LGPD and Cybersecurity - HOW TO PREVENT CYBER SCAMS AND LEAKS

     Comitê 2022 – OAB- SP – ANADD of Digital Crimes

     Cerfitication LGPD - LEI GERAL DE PROTEÇÃO DE DADOS – CERS – 20hs – Certf.2020

Certification LGPD and Data Protection, Law and Cyber ​​Investigation – IPOG –Certf - 2020

     Cloud Computing International Fórum  2012 - WTC

     Certification HP-UX I,II e III, Unix Project and Networks – Trainning Center Hewlett-Packard – BR - 1999

     Certification ITIL  / ITSM & HELPDESK Admin. Tools - Hewlett-Packard – Atlanta –  USA - 1997

     Certification ARS / Remedy Administration – Remedy Co/ Peregrine. – Pleasanton – CA  – USA- 1999

     Certification - Implementation of Audit Strategies for Telecom & Mobile S – IBMEC -International Business Communic.

     Cell Phone Systems (TDMA/CDMA)– BCP / Claro Telecomunicaçõe

     Certification Microsoft Certified Desktop Support Tech – 2006 (2261/2262)

     Certification Microsoft Windows Server 2003 – 5 Stars 2005

     Certification ITIL - Training Brunise – Univ. Paulista – Campi Cid.Universitária ...

     Eletronics Technician–  Escola Técnica Simon Bolivar