Rafael Custodio

Black Belt Lean Six Sigma Operations leader with 6+ years of experience in IA, AI, Customer
Experience and merchant support operations, specializing in leading
high-performance teams to deliver efficient merchant onboarding
and exceptional client satisfaction. Proven track record in continuous
process improvement and data-driven management of KPIs (NPS,
FCR, quality, productivity), ensuring data accuracy, operational
efficiency, and seamless onboarding experiences in fast-paced
environments. Adept at building and refining workflows, proactively
resolving issues, and driving cross-functional collaboration to support
business goals. A results-driven and accountable leader who
excels at training teams and new merchants, fostering a positive
team culture, and communicating effectively at all levels. Native
Portuguese and fluent English speaker, with a steadfast commitment
to achieving targets and innovating in operational processes to
elevate the merchant experience.

Black Belt Lean Six Sigma Operations leader with 6+ years of experience in IA, AI, Customer
Experience and merchant support operations, specializing in leading
high-performance teams to deliver efficient merchant onboarding
and exceptional client satisfaction. Proven track record in continuous
process improvement and data-driven management of KPIs (NPS,
FCR, quality, productivity), ensuring data accuracy, operational
efficiency, and seamless onboarding experiences in fast-paced
environments. Adept at building and refining workflows, proactively
resolving issues, and driving cross-functional collaboration to support
business goals. A results-driven and accountable leader who
excels at training teams and new merchants, fostering a positive
team culture, and communicating effectively at all levels. Native
Portuguese and fluent English speaker, with a steadfast commitment
to achieving targets and innovating in operational processes to
elevate the merchant experience.

Black Belt Lean Six Sigma