Thyago Figueiredo

Experienced professional with more than 15+ years of history in IT Infrastructure, Projects, and Operations in a constantly changing environment. Strong team management skills including leadership of local team and international helpdesk teams.

I'm an all-around IT manager with a special focus on innovation, performance and proactivity in team building aspects.

IT Country Leader / Senior Engineer

2012 - Actual

Huawei | Rio de Janeiro/Brazil

Manage the company IT network infrastructure along Latin America Region, based in Brazil, but supporting multiple countries, being responsible for operational lead and contract management (+50 MPLS/Internet Lines in multi-countries); 
Manage the IT team, leading the training, organization, process, hiring & onboarding process of IT Staff, not only in Brazil, but as well Peru, Chile, and related LA Countries; 
Manage IT-Related projects design and implementation in the Latin American Region, being the owner of +30 New offices projects;
 Main Projects: Brazil Regional DC, migration of +140 Racks for the new environment; 
Chile & Argentina Regional Office Renovation, rebuilding the whole IT Infra; 
More than 20 New offices projects in Brazil, from the design phase to final delivery;
High-performance profile, being awarded multiple times by the company at international levels, including the company's world best Regional IT Award, delivered at company HQ in Shenzhen/China, by the company CIO.

Endev l Rio de Janeiro / Brazil
IT Analyst / 2010 - 2011
Maintain and manage computer networks and related computing environments, including hardware, systems, application software, and all configurations;
 Recommend changes to improve system/network configurations and determine the hardware or software requirements related to these changes; 
Monitor network performance and evaluate/implement improvement action; 
Provide training to customer IT staff; Coordinate the support team (~ 10 IT analysts);

Sheraton Rio Hotels l Rio de Janeiro / Brazil
IT Analyst
2008 - 2010

Maintain all IT infrastructure;
 Perform data backups and disaster recovery operations; 
Maintain and administer computer networks and related computing environments, including hardware, systems, application software and all configurations;
Monitor network performance and evaluate/implement improvement actions;
Review procedures for internal/external IT auditing; Member of the Quality Committee, ensuring quality of service to customers;

Technology Graduation - COmputers Network 2007

Multiple market certifications on IT Field.