Client Advisor - Sao Paulo, Brasil - Cartier

Descrição

Reference Code: 99257
Client Advisor:

• São Paulo, SP, BR
• PermanentThe story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison's heritage by pushing the boundaries of creativity.

MAIN PURPOSE

The Client Advisor's mission is to provide an exceptional customer experience and to achieve the sales objectives of the Maison.

Act as a Maison Ambassador and uphold boutique image standards. Proactively learn, develop and share knowledge with the team. Identify and execute client development plans with a long-term perspective. Operate according to Cartier standards and champion new services and tools


KEY RESPONSABILITIES

SALES ACHIEVEMENTS

• Meet individual and boutique targets, both quantitative and qualitative
• Ensure a unique and exceptional customer experience
• Master the selling ceremony
• Adapt accordingly to client needs and motivation
• Transmit the passion and values of the Maison

CLIENT RELATIONSHIP & PORTFOLIO DEVELOPMENT

• Cultivate strong client relationships and develop client loyalty
• Execute targeted CRM actions
• Master use of Clientelling tools
• Attend client events and act as an Ambassador of the Maison
• Know & connect with specific communities to expand client portfolio

BOUTIQUE OPERATIONS & COMPLIANCE

• Respect all brand and boutique policies and procedures
• Support the set up and break down at opening and closing of the Boutique
• Participate in the implementation of Visual Merchandising guidelines
• Assist with special projects when requested
• Participate in inventories and undertake administrative tasks and stock room related tasks when required
• Master tools related to specific services (functional check, engraving, etc)
• Ensure proper customer records, security, and handling of cash in compliance with company processes and procedures

EDUCATION

• Bachelor's degree or equivalent.

REQUIRED EXPERIENCE

• Experience working as a client advisor in retail or other service industries. (25 years)
• Experience in luxury and/or hospitality is a plus.

TECHNICAL SKILLS / ABILITIES

• Intermediate English level
• Proficient knowledge of MS Office
• Knowledgeable about watchmaking and jewelry techniques is a plus.

COMPETENCIES AND PERSONAL SKILLS

• Exceptional ability to drive through change and initiatives to achieve company goals
• Strong multitasking ability to handle various competing priorities and demands simultaneously
• Strong ability to analyze risks, preempt customer needs, and work proactively, efficiently, and effectively
• Strong ability to attend customers politely and respectfully, and to offer service that exceeds their expectations.
• Must be available to work retail hours (including weekends), as needed.