Customer Success Executive - Curitiba, Brasil - Infobip Ltd

Infobip Ltd

Empresa verificada

Curitiba, Brasil

há 2 semanas

Postado por:

Ana Silva

beBee Recruiter

Descrição

At Infobip, we dream big.

We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.

Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future.

Through 70+ offices on six continents, Infobip's platform is used by almost 70% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.

Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

Responsibilities:

Build and maintain trusted relationship with assigned customers to achieve overall customer health and growth (regular meetings, share Infobip strategy and roadmap, help position against competitors, present ERB and QBR's).
Serve as a focal point of contact for all SaaS matters to maximize SaaS product adoption and platform usage.
Organize and orchestrate cross functional resources (inside and outside Squads) to fulfill customer requirements, and proactively engage and help customer achieve business success.
Be the voice of customer back to our Product SaaS organization, communicate trending customer feedback and ideas.
Help drive faster return on investment on Infobip SaaS solutions for customer (decrease timetovalue).
Onboard additional users and business units by holding SaaS product demonstrations for customers.
Monitor and proactively resolve SaaS health risks of assigned accounts (risk mitigation plan).
Maintain high customer satisfaction and ensure that customers act as Infobip advocates.
In partnership with internal crossfunctional teams (inside and outside Squads), leverage relationship with the customer to identify and acquire SaaS crosssell opportunities.
Assist the Customer Growth Executive while driving SaaS crosssell opportunities with existing pure CPaaS customers' base.
Participate in SaaS product feature updates and product demonstrations post purchase.
Ensure high SaaS renewal rate.
Ensure that quarterly retention, usage, adoption and CSQL (Customer Success Qualified Leads) KPIs are met for assigned client base.

Requirements:

Bachelor's Degree in Business, Management, Communications, IT, Telecommunications, or other related degree; or equivalent combination of education and experience
Min. 5 years of experience in B2B Enterprise Key Account Management, Customer Success, Client Relations, Professional services, Consultancy or Business Development
Customer retention and growth experience
Experience in Dealing & Presenting to C-Level
Understand Customer Journey
Customer satisfaction oriented
Exceptional professional communication skills
Strong administration, analytical and organizational skills, with a systematic approach to problems
Strong networking & relationship building skills
Preferably experienced in SaaS industry
Selfdriven, able to work independently as well as a good team player
You have excellent written and verbal communication skills in English
Outstanding communication and negotiation skills towards your clients, partners, and colleagues

When you become a part of Infobip you can expect: Awesome clients - We serve and partner with the majority of the leading mobile operators, OTTs, brands, banks, social networks, aggregators and many more.

Seriously, our clients are really cool. Work with the world's leading companies and impact how they communicate with their users Opportunity knocks. Often.

- Being a part of a growing company in a growing industry - we challenge you not to grow Whether it's horizontal, vertical, or angular, we want to support the path that you want to carve.

Learn as you grow - Starting with a fantastic onboarding program, to internal education, education resources, e-learning to external educations, we invest heavily in employee learning and development.

Connect globally - Work with people from all over the world. We put the "global" in globalization.

Pay & Perks - Competitive salary, a team taking care of all the equipment you need, team building and other organized activities...

Talk about a balanced lifestyle

Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equalopportunity employer._
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity._

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