IT Support Technician - Rio de Janeiro, Brasil - SBM Offshore
Descrição
Req Id:11007
Job Family:
IT
Location:Rio de Janeiro, BR,
Energy is a fundamental basic need of our society.
Fossil fuels, including oil, are an essential source of energy and will remain so until renewable energies have the capacity to meet the growing demand for energy.
Nearly 5,000 SBMers globally are proud to design, build and operate floating facilities that produce more than 1% of the world's oil. We do it in the safest, most affordable, and most sustainable way. And we continuously strive to reduce emissions, in line with our emissionZEROTM program.
As a leader in floating technologies for the oil and gas industry, we recognize the significant importance of climate change and the growing need for renewable energy. We invest in products and services that enable the transition towards renewable energy, with a focus on Floating Offshore Wind, Wave Energy, and Carbon Capture and Storage. In addition, we also develop Smart Digital Services to improve and support everything we do.
Oceans play a central role in producing the energy of today and of tomorrow. We work together with the world's leading energy companies to make that happen. We act responsibly and ethically so that communities where we operate benefit from our presence and activities.
We are committed to sharing our experience to deliver safe, sustainable, and affordable energy from the oceans for generations to come.
We are Energy. Committed.
#OGJS
ROLE PURPOSE
The IT Support technician is responsible for the first operational and functional support on IT services to the end-users to ensure that the agreed service agreements are met and to prevent interferences in the day-to-day activities of the end-users.
ROLE CONTRIBUTION
- 1.
- 1.
- 1.
- 1.
- and generic software portfolio;
- 1.
- 1.
In order to ensure knowledge sharing & gaining successful cross-functional collaborations within the IT community, you are to:
- 2.1. provide accurate and detailed information when escalating to the next support level;
- 2.2. proactively approach involved colleagues to get feedback and updates in order to accurately inform the enduser of the progress made and status;
- 2.3. inform and educate your IT colleagues on IT cross
- 2.4. within the role applicable environment;
- 2.5. Communicate/ escalate recurring issues and problems.
REQUIREMENTS - Completed education in IT courses;
- Solid experience in IT Service Desk role, providing onsite technical support, remote support using remote desktop;
- Mandatory experience in Windows environment, Cisco enduser devices, Jabber, O365 and MSTeams, SCCM;
- Experience with Level 1 network troubleshooting in an enduser environment which includes VPN, LAN port troubleshooting, internet/DNS/DHCP troubleshooting.
GENERAL INFORMATION- SBM Offshore is proud to be an Equal Employment Opportunity and Affirmative Action employer. SBM Offshore does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
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