Junior Implementation Manager - Sao Paulo, Brasil - Worldline

Worldline

Empresa verificada

Sao Paulo, Brasil

há 1 semana

Postado por:

Ana Silva

beBee Recruiter

Descrição

Junior Implementation Manager

Sã- Paulo

This is
Worldline

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid.

The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce.

And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers.

Together, we shape the evolution.

The Opportunity**At Worldline, our technology addresses persistent challenges of the payment world. We design and operate leading digital payment and transactional solutions that enable sustainable economic growth and reinforce trust and security in our societies. If you are a highly-skilled Implementation Manager, then get ready to join our company.

We have many hardworking and dedicated peers that would love for you to work with them. We are committed to continuous improvement.

We are always looking for new and innovative ways to improve quality, reduce costs, build excellent solutions, and grow customer happiness.

We would like to welcome an organized, innovative and process driven colleague to our team.

You will work for Worldline's Merchant Services Global Business Line. This is a major international player in end-to-end Commercial Acquiring, Multichannel Payment Acceptance and Payment Terminal solutions.

Merchant Services' unique combination of payment, digital and transactional expertise allows merchants to boost sales and enhance the customer experience.

We cover the full retail value chain, online and in-store, through a complete approach, delivering a real digital journey for retailers and their customers and facilitating consumer engagement, via seamless services, on any device - with payment at the heart of the shopping experience

Day-to-Day Responsibilities

The Implementation Manager is responsible for the technical boarding of Worldline's merchants and for providing technical support to existing merchants.

He or she coordinates the integration of merchants into Worldline's Payment Processing Platform (APIs connectivity).

The implementation manager configures front and Back office systems to ensure merchants have access to selected products and services (Worldline provides more than 170 payment methods worldwide:
cards, real-time bank transfers, wallets, etc.). The Implementation Manager has broad e-commerce payment and service knowledge.

During the technical integration, the Implementation Manager must be able to understand the merchant-specific needs and business model, advise them on best practices and translate the merchant's requirements into the correct technical setup.

The maintenance of existing accounts involves consultancy on various integration/processing matters, as well as troubleshooting of operational issues and performing SLA-bound changes to initial account configuration.

The Implementation Manager role requires intensive remote merchant interaction (approx. 80% of the role) and solid communication and organizational skills.

The implementation manager works together with partners from numerous internal departments (Sales, Professional Services, Credit and Risk, Merchant Services, Product Management, IT etc.) to ensure merchant requirements are fulfilled.

Integration of new merchants/ new accounts for existing merchants
Technical support for existing merchant accounts
Supporting pilots for new products
Product maintenance: liaise with IT & Product departments in respect to product faults
Work together with various internal stakeholders to resolve merchant enquiries

The Merchant Implementations Team (present across multiple regions) are guiding our merchants through a predefined implementation plan covering:

Implementation preparation & set-up

Providing technical specifications & deliverables
Acquirer boarding
Configuration & setup of online / offline systems
Activation of payment products and services
Settingup test accounts

Technical integration consultancy

XML, API Interfacing
Reconciliation and reporting interfacing
Website alignment and development
Integration of financial reporting modules

End-to-End Testing

Test all interfaces
Complete endtoend test
Certification

Go-live implementation

Configuration of live accounts in production environment
Training of merchant on reporting suite
Internal and external signoff

Go-live

Post Implementation monitoring
Post golive monitoring
Merchant support with reporting/reconciliation/transaction monitoring

Post Go-live and Change Management

Implementation of merchant related changes
Technical support for existing merchant accounts
Level 2 support for internal and external issues and operational queries Associated communication with various de