Softwar Support Spcialist - Campinas, Brasil - e

Empresa verificada

Campinas, Brasil

há 1 semana

Postado por:

Ana Silva

beBee Recruiter

Descrição

Mix has been a software development provider for over years, serving various industries such as foreign trade, construction, technology, customs terminals, and telecommunications.

Our software handles millions of customer operations annually, boosting productivity, accuracy, and cutting costs. We are a leading software developer in process management, with our solutions enabling an average productivity increase of 35%.

We have offices in Brazil and the US. Currently implementing our new development platform, Talkture. Talkture is an innovative project with exciting challenges ahead.

Responsibilities:

Analyze and resolve customer requests and issues with e.

Mix software

Address operational questions from users
Interpret functional documents and identify software business rules
Provide 2nd level support

Requirements:

4+ years of software support experience
Logical reasoning and excellent Portuguese communication skills
Fluent in English (reading, writing, conversation)
Strong customer relationship skills and Excel proficiency
Experience in support levels I and II

Desirables:

Experience in helpdesk ticket monitoring/administration, SLA service, and knowledge base management
Proficient in creating and presenting quantitative and qualitative KPIs
Spanish fluency (reading, writing, conversation)
Knowledge of foreign trade

Behavioral Traits: