Technical Customer Service Technician - Sao Paulo, Brasil - Ahlstrom
há 2 semanas
Descrição
You have a choice of where you want to work We invite you along on our journey to
Purify and Protect, with Every Fiber, for a Sustainable World. We aim to attract, retain, and energize passionate people,
like you, by investing in your professional development and providing opportunities for personal growth.
Do your values align with ours? Accountability, Growth mindset, One team, Care and a fair and inclusive work environment for everyone, everywhere
We strive to meet the highest standards of corporate citizenship by protecting the
health and safety of our team, safeguarding the environment, and creating a long-lasting, positive impact on the communities where we do business.
Are you with us??
Purpose of the job:
Main responsibility areas:
Customer Engagement:
- Support the business development process by connecting customer product needs with Ahlstrom products and capabilities.
- Understand customer manufacturing processes and opportunities to develop strong Ahlstrom product performance.
- Serve as the main technical contact for all customers' requests since new products development to quality claims.
- Ensure successful introduction of Ahlstrom products through customer trials
- Approve trial requests and ensure followup on trials with Sales (CustomerConnect/CRM)
- Development of minor adjustments to existing products to meet customer development needs
Internal Collaboration
- Provide critical product requirement information to new product development (NPD) teams for product innovation
- Represent customer's technical requirements to operations teams
- Collaborate with NPD team on existing customer driven innovation needs on new products requiring NPD resources.
Technical Support and Training:
- Provide technical training for Sales (In coordination with Product Management).
- Act as the main point for grade recommendations for Sales and Business Development.
- Provide support in development and updating of technical documentation (e.g., technical data sheets, PDS/PTDs, Showpad files, internal and external) in coordination with product management.
Experience and education:
- Bachelor in sciences or similar, and relevant job experience in Technical, Operations, or R&D roles
- Strong process and troubleshooting experience and knowledge
- Experience in leading projects and project teams, with solid project management practices
- Ability to transfer knowledge and train cross functional team members
- Excellent analytical skills
- Strategic thinking as well as the ability to solve problems and to structure and simplify complex processes
- Strong communication and interpersonal skills to facilitate collaboration and build relationships with stakeholders at all levels.
Ahlstrom is an Equal Opportunity Employer. Equal opportunity is a sound and just concept to which we are firmly bound. Ahlstrom will not engage in discrimination against, or harassment of, any person employed or seeking employment with our company based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, non-disqualifying disability, status as a protected veteran or other characteristics protected by law.
About Us. Ahlstrom is a global leader in combining fibers into sustainable specialty materials. Our purpose is to Purify and Protect, with Every Fiber, for a Sustainable World. Our vision is to be the Preferred Sustainable Specialty Materials Company for all our stakeholders.
We serve five growing and distinctive end markets, which form the basis for our five divisions: Filtration, Food & Consumer Packaging, Healthcare, Building Materials, and Technical Materials.
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